GC Retail Seasonal Support Store 261

About the role

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission. As our Seasonal Support, you will serve as the face of Guitar Center in the store, greeting customers, qualifying their needs, matching their need to the right product, and pitching and overcoming objections to close the sale.

Responsibilities

• Reach sales targets on services
• Demonstrate product and service knowledge to customers
• Assist customers and guide them through the sales process
• Continual learning through the onboarding, certification, and continuing education process
• Assist with the execution of all tasks to ensure the store is ready to conduct business and service customers
• Keep an eye on inventory levels and replenish displays as needed
• Clienteling/build relationships with customers to fulfill future service needs
• Additional duties as assigned

Skills

• Customer Focus: Understands customer service principles, able to provide an excellent customer experience, approachable, genuine, knowledgeable, encouraging, passionate, committed to helping customers, able to step in to handle customer service issues.
• Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them; able to learn quickly and take positive action without being requested; able to develop knowledge and skills including product, store operations, sales, and leadership.
• Interpersonal Communication: Able to communicate through various means (written and verbal) with diverse individuals, including internal and external stakeholders at all levels in a clear, concise, positive, and courteous manner; able to demonstrate respect to others, surroundings, and self.
• Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.

Requirements

• Willing to work nights, weekends, and holidays
• Strong orientation towards providing excellent customer service
• High attention to detail

Qualifications

• Intermediate knowledge of Musical Instruments sold within Guitar Center (Guitars, Drums, Tech, etc.)

Benefits

• Gig leave for musicians (time off to share your music and return after tour)
• Medical, Dental, Vision
• 401K plus company match
• Mental health support
• Paid sick, holiday, and vacation time
• Employee discount program
• Tuition reimbursement options