Gateway Warehouse Agent

About the Role

Handle all aspects of warehouse operation, including Air/Ocean Export, Gateway, and Domestic shipments transport while adhering to company, branch, and governmental guidelines and policies. This role reports to the Warehouse Lead, Warehouse Supervisor, Warehouse Manager, or District Manager.

Responsibilities

• Operations:
  • Adhere to company policies and federal regulations, particularly warehouse and container security policies.
  • Follow Operational Process Standards and aim to pass OPS audits while servicing customers.
  • Comply with and exceed OPS expectations, including:
    • Re-weigh all freight and ensure it is not cross-labelled.
    • Stage freight in correct locations.
    • Repair damaged freight as soon as possible.
    • Count and reconcile all received freight to inbound documentation.
    • Note exceptions (over, short, or damaged) on receiving documents, take pictures, and notify proper parties for OSD shipments.
    • Ensure Dangerous Goods shipments are handled only by trained employees and meet minimum receiving requirements.
  • Unload cargo from trucks and verify freight against receipt documentation or booked information.
  • Check cargo for OSD (overage, shortage, or damage).
  • Verify truck’s wheels are chocked and brakes are applied.
  • Use documents to confirm freight is at the correct address and notify the local product leader upon arrival.
  • Monitor and report overage, short, and damaged freight.
• Communication:
  • Escalate issues to supervisors or managers through weekly or daily meetings as needed.
  • Meet all deadlines and communicate any delays.
  • Answer telephones when required.
• People:
  • Demonstrate problem-solving and communication skills.
  • Maintain open, honest, and direct communication without gossip.
• Customer Service:
  • Deliver exceptional customer service and strive to exceed client expectations.
  • Proactively resolve service issues or address root causes with corrective actions.
  • Treat everyone—customers and peers—with friendliness, courtesy, and efficiency.
  • Maintain a thorough understanding of warehouse operations and expectations.
• Security:
  • Ensure warehouse doors are closed and locked at all times.
  • Monitor the warehouse for individuals not wearing proper ID or safety vests.
  • Keep all drivers within the designated waiting area and ensure they have signed in.
  • Comply with local security requirements during truck check-in.
  • For US/Air Product only: Stage freight from unknown shippers in a designated area.
• Productivity:
  • Consistently achieve corporate productivity goals, including on-time freight build and load.
  • Minimize and properly record overtime, using it only as a last resort to service customers.
  • Seek ways to improve efficiency through better processes, automation, or best practices from other offices.
  • Maintain a clean and organized warehouse, including emptying trash cans daily.
• Training & Self-Development:
  • Complete training as designated by supervisors or managers.
  • Learn cross-departmental skills to enhance versatility.
• Culture:
  • Exemplify Expeditors’ cultural attributes:
    • Appearance: Comply with dress and desk policies.
    • Attitude: Maintain a positive approach to your job and customers.
    • Confidence: Believe in the quality of the product and company.
    • Curiosity: Ask "why" and seek understanding.
    • Excellence: Strive to be the best and earn all business.
    • Integrity: Never lie to clients; do things the right way.
    • Pride: Treat lost business as a personal challenge to regain it.
    • Resolute: Follow up relentlessly and tie up loose ends.
    • Sense of Humor: Demonstrate this vital quality with clients.
    • Visionary: Understand your role and envision its impact over time (1 month, 6 months, 1 year, 5 years, etc.).

Requirements

• Global logistics industry knowledge.
• Proficiency in software such as MS Excel and MS Word.
• English language proficiency.

Preferred Qualifications

• Forklift Truck license.

Benefits

• Paid Vacation, Holiday, and Sick Time.
• Health Plan: Medical.
• Life Insurance.
• Employee Stock Purchase Plan.
• Training and Personnel Development Program.
• Growth opportunities within the company.
• Employee Referral Program Bonus.

Expeditors is a global logistics company headquartered in Seattle, Washington, and a Fortune 500 company with over 19,000 trained professionals across 350+ locations on six continents. We recruit, train, and retain top logistics and technical experts, with over 50% of employees having five or more years of tenure. Our high retention rate is supported by a unique compensation program that fosters career growth and long-term opportunities.