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Jobs · Quality Assurance · Louisiana

Gateway QA Specialist

Globalstar · Covington, LA · 3 wk ago
Quality AssuranceFull-time

Globalstar pioneered personal safety by introducing its SPOT Satellite GPS Messenger in 2007. Today, leveraging its low-earth orbit (LEO) satellite constellation, Globalstar reliably connects and protects assets, transmits key operational data, and saves lives – from any location – for consumers, industrial companies and government agencies in over 120 countries. With a portfolio that includes SPOT GPS messengers, next-generation IoT products and modems, and cloud-based telematics solutions, Globalstar’s cost-effective satellite-powered innovations give users visibility and intelligence for improving safety and operational efficiencies.

About the role

The Gateway Quality Analyst Specialist plays a critical role in driving operational excellence across the department by monitoring team performance, enforcing compliance standards, and transforming raw operational data into actionable insights. This individual is a detail-oriented, technically proficient professional who thrives in dynamic environments and can collaborate effectively across a broad range of teams and personalities. The ideal candidate brings a process-improvement mindset, strong analytical instincts, and hands-on experience with enterprise operations platforms.

Responsibilities

  • Design, build, and maintain dashboards and visualizations in JIRA and Power BI to track department-wide KPIs and individual team performance metrics
  • Develop JIRA filters, boards, and dashboard gadgets to provide real-time operational visibility for department leadership
  • Present data-driven summaries and trend analyses to support management decision-making
  • Identify inefficiencies in existing workflows and recommend actionable process improvements with supporting data
  • Develop and maintain visualizations for inventory management tracking and reporting
  • Ensure operational activities comply with internal policies, SOPs, and applicable regulatory requirements
  • Audit user activity and data entry consistency across platforms to enforce quality standards
  • Monitor and administer the organization's learning management system (Moodle), ensuring training completion and certification compliance across the team
  • Build and distribute training compliance reports and escalate non-compliance to management
  • Conduct periodic QA sample audits and testing of workflows, work orders, and data records to identify gaps, errors, or deviations from standard practice
  • Author and maintain Method of Procedure (MOP) templates for facilities infrastructure improvements, maintenance activities, and repairs to standardize inputs and ensure consistency
  • Support the development and lifecycle management of work order and process management documentation
  • Lead the creation and review of Gateway commissioning documents, ensuring accuracy, completeness, and alignment with operational standards prior to site acceptance
  • Serve as a power user and internal resource for operational platforms including JIRA, Moodle, PagerDuty, Power BI, Grafana, and NetSuite
  • Support workflow design and work order management processes, ensuring tasks are tracked, closed, and documented appropriately
  • Coordinate with cross-functional stakeholders to streamline handoffs and reduce process friction

Requirements

  • Bachelor's degree in Operations Management, Industrial Engineering, Business Administration, or a related field preferred
  • 2–4 years of experience in a quality analyst, operations compliance coordinator, or similar role
  • Equivalent combination of education and relevant work experience will be considered

Skills

  • Exceptional attention to detail with a structured, methodical approach to analysis
  • Strong written and verbal communication skills; able to present findings clearly to both technical and non-technical audiences
  • Collaborative and adaptable — comfortable working with a wide range of teams and personalities without friction
  • Self-directed with the ability to manage multiple priorities in a fast-paced environment
  • Process-oriented mindset with a continuous improvement outlook
  • Preferred: Power BI, Grafana, NetSuite, PagerDuty, Moodle (or equivalent LMS)
  • Demonstrated ability to build operational dashboards and reports from raw data
  • Familiarity with facilities or infrastructure operations documentation (MOPs, SOPs, work orders) is a strong plus

Benefits

  • Paid Time Off, Paid Holidays
  • 401(k) Plan with Company Match
  • Employee Stock Purchase Program
  • Voluntary and Company Paid Group Life Insurance
  • Short- and Long-Term Disability Insurance
  • Medical FSA, Dependent Care
  • Competitive Salaries
  • Health Insurance, Dental Insurance, Vision Insurance
  • Employee Assistance Program
  • Comprehensive and Interactive Wellness Program

Physical Requirements

  • Willingness and ability to travel as needed
  • Willingness and ability to work after regularly scheduled hours as needed
  • Ability to sit at a desk for prolonged periods working on a computer (4 to 8 hours)
  • Ability to operate the equipment used for the job
  • Ability to lift 15 pounds at times
  • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job

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