Gateway QA Specialist

Job Summary

The Gateway Quality Analyst Specialist plays a critical role in driving operational excellence across the department by monitoring team performance, enforcing compliance standards, and transforming raw operational data into actionable insights.

Duties/Responsibilities

• Performance Monitoring & Visualization - Design, build, and maintain dashboards and visualizations in JIRA and Power BI to track department-wide KPIs and individual team performance metrics.

• Develop JIRA filters, boards, and dashboard gadgets to provide real-time operational visibility for department leadership.

• Present data-driven summaries and trend analyses to support management decision-making.

• Process Improvement & Compliance - Identify inefficiencies in existing workflows and recommend actionable process improvements with supporting data.

• Develop and maintain visualizations for inventory management tracking and reporting.

• Ensure operational activities comply with internal policies, SOPs, and applicable regulatory requirements.

• Audit user activity and data entry consistency across platforms to enforce quality standards.

• Training & Quality Assurance - Monitor and administer the organization's learning management system (Moodle), ensuring training completion and certification compliance across the team.

• Build and distribute training compliance reports and escalate non-compliance to management.

• Conduct periodic QA sample audits and testing of workflows, work orders, and data records to identify gaps, errors, or deviations from standard practice.

• Documentation & Standardization - Author and maintain Method of Procedure (MOP) templates for facilities infrastructure improvements, maintenance activities, and repairs to standardize inputs and ensure consistency.

• Support the development and lifecycle management of work order and process management documentation.

• Lead the creation and review of Gateway commissioning documents, ensuring accuracy, completeness, and alignment with operational standards prior to site acceptance.

• Systems & Workflow Management - Serve as a power user and internal resource for operational platforms including JIRA, Moodle, PagerDuty, Power BI, Grafana, and NetSuite.

• Support workflow design and work order management processes, ensuring tasks are tracked, closed, and documented appropriately.

• Career Development - Coordinate with cross-functional stakeholders to streamline handoffs and reduce process friction.

Skills And Competencies

• Exceptional attention to detail with a structured, methodical approach to analysis

• Strong written and verbal communication skills; able to present findings clearly to both technical and non-technical audiences

• Collaborative and adaptable — comfortable working with a wide range of teams and personalities without friction

• Self-directed with the ability to manage multiple priorities in a fast-paced environment

• Process-oriented mindset with a continuous improvement outlook

Preferred

• Power BI, Grafana, NetSuite, PagerDuty, Moodle (or equivalent LMS)

• Demonstrated ability to build operational dashboards and reports from raw data

• Familiarity with facilities or infrastructure operations documentation (MOPs, SOPs, work orders) is a strong plus

Education, Experience, And Licenses/Certifications

• Bachelor's degree in Operations Management, Industrial Engineering, Business Administration, or a related field preferred

• 2–4 years of experience in a quality analyst, operations compliance coordinator, or similar role

Physical Requirements

• Willingness and ability to travel as needed

• Willingness and ability to work after regularly scheduled hours as needed

• Ability to sit at a desk for prolonged periods working on a computer (4 to 8 hours)

• Ability to operate the equipment used for the job

• Ability to lift 15 pounds at times