Gate Service Representative

About the role

The Gate Service Representative supports the intermodal trucking community by leveraging proprietary technology to perform intermodal gate transactions, maintenance, and repair at supported terminals and make timely operating decisions to ensure safe, efficient, and customer-oriented service.

Responsibilities

• Service, repair, and perform preventative maintenance on Automated Gating System (AGS) equipment and its components
• Survey, repair, and troubleshoot overall system health and performance
• Proactively report on system specifications, operations, inventory needs, and site performance
• Explain site health information and provide technical insight on system repairs to client management
• Accurately and efficiently process automated and manual gate transactions as needed, entering data into an office computer or handheld device for each unit as it enters or exits the intermodal terminal
• Manage inventory
• Maintain a client work environment in REMPREX vehicles, Driver’s Assistance Building and server room

Requirements

• High School diploma or equivalent
• Valid Driver’s License with a clean motor vehicle record (MVR)
• Demonstrated attention to detail
• An interest in and commitment to continual growth
• Strong interpersonal skills and a commitment to unwavering professionalism
• Ability to quickly analyze and solve problems in a high-pressure environment with the ability to implement procedural modifications with minimal supervision
• Working knowledge of Microsoft Office applications
• Basic technical orientation with computers, printers and multi-line telephonic equipment
• Mechanical aptitude with basic knowledge of networking hardware and software
• Ability to multi-task, demonstrate flexibility and persevere in an environment that with rapidly changing customer requests and requirements, seasonal variances in workload and industry needs and requirements
• Must be able to adapt to extended or adjusted hours as needed in a 24/7/365 operation

Preferred

• Previous experience in the intermodal industry

Who is REMPREX and Why Are We Hiring?

Headquartered in Lisle, Illinois, REMPREX specializes in the operation, support and engineering of intermodal terminals and ports nationwide. We specialize in delivering safe, efficient, and scalable services to help our clients transport intelligently.

What We Offer

• Comprehensive Medical, Dental, Vision & Prescription Drug Coverage
• Flexible Spending Accounts
• 401(k)
• Vacation, Sick & Paid Holidays
• Leaves of Absence
• Employee Assistance Program
• Employer-Paid Life & AD&D Insurance
• Employer-Paid Short & Long-Term Disability
• Tuition Reimbursement
• Employee Assistance Program
• Employee Referral Program
• Opportunities to Learn & Grow Your Career
• Hybrid Work Schedules
• A Diverse & Inclusive Company Culture that offers genuine teamwork

Ready to Build Your Career with an Industry Leader?

REMPREX is the one intermodal logistics company that truly does it all and whether you are looking to make an impact on our front line in Operations or ready to contribute your expertise to one of our professional corporate areas like Information Technology, Account & Finance, Human Resources or Client Services, our highly-innovative, rapidly-growing enterprise provides everything you need to build a rewarding career.

IND2

REMPrex participates in the E-Verify program in certain locations, as required by law. As part of our pre-employment process, we do require successful completion of a background check and for safety sensitive roles, a drug screen.