Gate Service Representative

About the role

Reporting to the Terminal Manager, the Gate Service Representative supports the intermodal trucking community by leveraging proprietary technology to perform intermodal gate transactions, maintenance, and repair at supported terminals and make timely operating decisions to ensure safe, efficient, and customer-oriented service.

Responsibilities

• Service, repair, and perform preventative maintenance on Automated Gating System (AGS) equipment and its components
• Survey, repair, and troubleshoot overall system health and performance
• Proactively report on system specifications, operations, inventory needs, and site performance
• Explain site health information and provide technical insight on system repairs to client management
• Accurately and efficiently process automated and manual gate transactions as needed, entering data into an office computer or handheld device for each unit as it enters or exits the intermodal terminal
• Manage inventory
• Maintain a client work environment in REMPREX vehicles, Driver’s Assistance Building and server room

Requirements

• High School diploma or equivalent
• Valid Driver’s License with a clean motor vehicle record (MVR)
• Demonstrated attention to detail
• An interest in and commitment to continual growth
• Strong interpersonal skills and a commitment to unwavering professionalism
• Ability to quickly analyze and solve problems in a high-pressure environment with the ability to implement procedural modifications with minimal supervision
• Working knowledge of Microsoft Office applications
• Basic technical orientation with computers, printers and multi-line telephonic equipment
• Mechanical aptitude with basic knowledge of networking hardware and software
• Ability to multi-task, demonstrate flexibility and persevere in an environment that with rapidly changing customer requests and requirements, seasonal variances in workload and industry needs and requirements
• Must be able to adapt to extended or adjusted hours as needed in a 24/7/365 operation

Preferred

• Previous experience in the intermodal industry

Location & Schedule

The position is 100% on site at our terminal: 5070 E. Shelby Drive, Memphis TN 38118

What We Offer

• Comprehensive Medical, Dental, Vision & Prescription Drug Coverage
• Flexible Spending Accounts
• 401(k)
• Vacation, Sick & Paid Holidays
• Leaves of Absence
• Employee Assistance Program
• Employer-Paid Life & AD&D Insurance
• Employer-Paid Short & Long-Term Disability
• Tuition Reimbursement
• Employee Assistance Program
• Employee Referral Program
• Opportunities to Learn & Grow Your Career
• A Diverse & Inclusive Company Culture that offers genuine teamwork

What We Offer

• All benefits mentioned below are based on eligibility and vary based on status, role and location.

What We Offer

• Ready to build your career with an industry leader?
• REMPREX is the one intermodal logistics company that truly does it all and whether you are looking to make an impact on our front line in Operations or ready to contribute your expertise to one of our professional corporate areas like Information Technology, Account & Finance, Human Resources or Client Services, our highly-innovative, rapidly-growing enterprise provides everything you need to build a rewarding career.

What We Offer

• If you are a builder at heart, enjoy solving problems, taking the initiative, pitching in where needed, are always up for a challenge, we encourage you to explore your future with REMPREX and apply today!

What We Offer

• If this role isn't what you're looking for, please consider other open positions.

What We Offer

• REMPREX is proud to be an equal opportunity employer. We are committed to building a diverse workforce and do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

What We Offer

• We are committed to building a diverse workforce and do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

What We Offer

• Additionally, select positions may be eligible for a discretionary annual cash incentive program, designed to reward both individual and company performance.