Gate Hold Server - EWR

On the Go has elevated the dining and retail experience for travelers by bringing together world-class hospitality, award-winning dining concepts, and forward-thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports, we’re fueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crewmembers. People truly come first at On the Go, where we invest in our teams and foster growth in an exciting, fast-paced environment.

About the role

The Gate Hold Server is responsible for delivering the OTG guest experience as the front line and primary point of contact for our guests. This role requires strong interpersonal skills, a sunny disposition, and a positive outlook. Adherence to the OTG Core Steps of Service is essential while working in restaurants assigned by our management team.

Responsibilities

• Greet and welcome guests quickly and pleasantly, with a smile
• Deliver beverages and menus promptly
• Communicate all daily food and drink specials
• Demonstrate knowledge of menus and beer selections
• Assist guests in entering all orders into the iPad/computer system
• Offer menu items and up-sell to guests
• Prepare hot and cold drinks and mixed non-alcoholic drinks
• Demonstrate appropriate wine service techniques
• Assist other servers, as needed
• Sweep and mop premises, as required
• Clear tables
• Maintain a spotless working environment through regular cleaning and sanitizing
• Participate in daily side-work tasks
• Maintain a clean, neat, and well-groomed appearance
• Maintain knowledge of airport, terminal, and restaurants; offer information and recommendations
• Communicate any issues or quality of service problems to the MOD immediately
• Perform other duties, as assigned

Requirements

• Must be at least 18 years of age
• Fully conversational in English
• Able to lift 35 lbs.
• Must be mobile and able to stand for extended periods, stoop, kneel, and crouch
• Must be available to work varied hours/days, including nights, weekends, holidays, and bad weather conditions—flexibility is required

Pay

$6.05 per hour plus tips.