Gate Coordinator I - Counselor Education and Family Studies

About the role

The Gate Coordinator I assists students from the time they apply for Practicum through their post-graduate application for licensure. This position serves in a customer-service, advisory role in assisting students through the Practicum and Internship placement process answering a high number of student emails and phone calls in a professional and timely manner. This position also assists with the approval process of the Counseling Practicum and Internship for all Counselor Education & Family Studies programs.

Essential Functions And Responsibilities

• Aids in developing, editing, and maintaining student files, documents, websites, and course content.
• Provides technical support to faculty and to students.
• Aids in developing training tutorials and handouts to support faculty and students.
• Delivers presentations in intensive courses and in residential classrooms including information on CPCE, practicum, and internship.
• Corresponds with students via email, phone, and office visits.
• Aids with various licensure standards in all states to verify graduates' licensure verification.
• Maintains confidentiality and integrity when dealing with student records.

Qualifications and Credentials

• Bachelor’s degree or 2-3 years administrative/customer service experience.
• Experience with Microsoft Outlook, Word, and Excel.
• Strong organizational skills.
• Detail oriented.
• Able to work in concert with a team.
• Able to work independently.
• Able to take feedback and direction well.
• Excellent verbal and written communication skills.
• Able to provide superb customer service to both faculty and students.
• Intuitively able to reason, analyze information and events, and apply judgement in order to solve problems of both a routine and complex nature.

Preferred Qualifications

• Experience with Canvas and Banner.
• Experience with LiveText.
• Strong technical competency.
• Superior ability to prioritize tasks.

ABILITIES AND COMPETENCIES

• Communication and Comprehension: Ability to effectively communicate both verbally and in writing to convey clear, well-articulated information.
• Problem Solving: Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.

Physical and Sensory Abilities

• Occasionally required to travel to local and campus locations.
• Frequently required to sit for extended periods to perform deskwork or type on a keyboard.
• Regularly required to hear and speak in order to effectively communicate orally.
• Occasionally required to stand, walk, and climb stairs to move about the building.
• Handle materials, reach overhead, kneel or stoop in order to conduct business.

Work Environment

The working environment in which one will typically perform the essential functions of this position is a climate-controlled office setting. It is well lighted and the noise level is moderate.

Driving Requirements

The employee is permitted to decide if they would like to use their personal vehicle, or take LU transportation to intensive locations. On-Campus Requirement While this position is primarily remote, the employee is expected to be available to attend required on-campus events, including but not limited to graduations, orientations, and departmental meetings, as needed.

Time Type

Full time

Location

Remote Location

Pay Range

$15.38 - $18.27

Benefits

The position may also be eligible for comprehensive benefits, including health insurance, retirement plans, and tuition assistance.

EEO Statement

The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law.