Garage Door Sales and Service Advisor

Key Responsibilities

• Run residential garage door service and repair calls in the field
• Perform thorough inspections of garage door systems and identify safety, reliability, and performance concerns
• Communicate findings clearly and present appropriate repair or replacement options
• Complete repairs and installations cleanly, efficiently, and correctly
• Offer maintenance plans when they are a good fit for the customer
• Create positive customer experiences that lead to reviews, referrals, and repeat business
• Document completed work accurately and communicate effectively with the office team

Qualifications

• Strong customer-facing skills and high emotional intelligence
• Mechanical aptitude; garage door experience is helpful but not required
• Confidence in discussing solutions and pricing without using a pushy sales approach
• Comfortable being evaluated on performance, quality, and customer outcomes
• Valid driver's license and clean driving record

Pay And Benefits

• W-2 employment
• Full-time schedule; rotating on-call and Saturday coverage required
• $60,000 - $100,000 depending on experience
• Base pay starts at $25.00 per hour, with additional earning opportunities through performance-based bonuses and commissions
• Some technicians currently earn the equivalent of approximately $35-$40 per hour, including incentive pay; higher earnings are based on performance
• Weekly pay
• 401(k) with company match
• Medical, dental, and vision insurance
• The company covers 100% of employee health insurance premiums
• HSA contribution
• PTO
• Paid training and ongoing development
• Take-home work truck
• Employee-owned culture: We offer a stock plan that connects your financial success directly to the company's growth
• Profit sharing

About the Role

This is not a "just fix it and leave" type of role. You will diagnose problems, explain options in a clear and professional way, complete high-quality repairs, and deliver a positive customer experience from the first conversation through the finished job.

Schedule

Full-time schedule; rotating on-call and Saturday coverage required

Benefits

• 401(k) with company match
• Medical, dental, and vision insurance
• The company covers 100% of employee health insurance premiums
• HSA contribution
• PTO
• Paid training and ongoing development
• Take-home work truck
• Employee-owned culture: We offer a stock plan that connects your financial success directly to the company's growth
• Profit sharing