Gaming Performance Product Manager

Job Description

Essential duties include, but are not limited to:

• Support Gaming Analysis and Reporting from the Corporate Finance Department.
• Ensure governance for engagement with Casino analytical tools and communicate data-driven insights to support Casino Optimization and decision making.
• Administer and maintain casino reporting and analytics systems (e.g. Tangam), ensuring configuration integrity and optimization, consistency, and reliability across all properties.
• Lead and coordinate ongoing optimization efforts for Casino analytics platforms to enhance reporting capabilities and user experience.
• Support and coordinate enterprise-wide casino reporting and supporting analysis in collaboration with Corporate Finance, Property Finance, and Gaming Operations teams.
• Establish and drive standardization and best practices of Casino reporting tools and analytics platforms across the enterprise.
• Provide governance over reporting processes, data usage, and engagement with analytics platforms, ensuring alignment with enterprise standards.
• Serve as a liaison between Corporate and Property stakeholders, ensuring alignment on reporting needs, priorities, and delivery.
• Partner with Gaming Operations and Finance leadership to deliver actionable insights on casino performance, trends, and opportunities.
• Manage and support vendor relationships related to casino systems and analytics platforms, including performance monitoring and issue resolution.
• Support development and delivery of recurring and ad hoc reporting (daily, weekly, monthly) to drive operational and financial decision-making.
• Identify opportunities to improve efficiency, automation, and scalability of reporting and analytics processes.
• Provide the foregoing services to Seminole Gaming in accordance with the Support Services Agreement and in compliance with internal controls, laws, regulations, and policies.

Qualifications

• Relevant experience in gaming, casino analytics, or financial analysis required.
• Experience working with casino systems (including Tangam) strongly preferred.
• Demonstrated expertise in table games and casino economics, including table mix optimization, utilization, and revenue yield drivers.
• Ability to build credibility with directors and property presidents and influence cross-property decisions.
• Strong persuasion and stakeholder management skills, supported by clear, data-driven communication.
• Experience holding stakeholders accountable for analytics-driven decisions, including validating rejected recommendations and evaluating and defending related cost-benefit analyses.
• Bachelor’s degree in Finance, Hospitality, Business, Analytics, or a related field preferred; relevant experience is more important.
• Advanced proficiency in Microsoft Excel and other Microsoft Office applications; experience with BI tools preferred.
• Proven experience in a highly quantitative role.
• Excellent analytical, decision-making, and problem-solving skills.
• Self-starter with strong interpersonal communication skills and the ability to present complex insights clearly.
• Comfortable working through ambiguity and able to work independently.