Gameday Service Representative (part-time, seasonal)

Reports to: Manager, Gameday Ticket Service • FLSA Status: Non-exempt, seasonal, hourly

About the role

The New Orleans Saints and Pelicans proudly represent both the NFL and NBA, using our platform to uplift the Gulf Coast and create lasting community impact. Rooted in the vibrant spirit of New Orleans, we celebrate diversity, embrace culture, and unite people through the power of sports. Guided by our core values—community, teamwork, celebrating individuality, people first, integrity, and excellence—we foster an inclusive culture and seek people who share these values to help strengthen the bond between our teams and the city we call home.

Responsibilities

• Provide assistance to season ticket holders and fans requesting ADA/accessible seating within the Caesars Superdome and Smoothie King Center
• Assist with execution and distribution of Pelicans and Saints promotional giveaways at main stadium entrances on gamedays
• Assist group sales department with execution of Pelicans and Saints group giveaways on gamedays
• Engage with season ticket holders and fans to provide an elevated customer experience
• Provide customer service to fans at our ticket box offices at both stadiums
• Assist with set-up and take down of sales and service ticket areas
• Assist with pre-game and post-game on and off court season ticket holder assets and events at games such as happy hours, chalk talks, VIP warmups, and post-game group photos
• Assist as needed with other departments gameday needs
• Embrace the values of: work ethic, positivity, coachability, cultural leadership, passion for service, passion for craft, and passion for sports business
• Assist with the execution of Pelicans Crest and Crown Rewards Program on gamedays

Requirements

• Must be able to work all 42 Pelicans home games and 10 Saints home games, including any additional home post-season games for either team
• Willingness to work Laketown Squadron home games
• Willingness to work up to 5-10 non-game day Saints and Pelicans Events
• Must have a strong teamwork mentality and truly enjoy helping others be successful
• Exceptional customer service skills
• Must be self-motivated, organized and be able to solve problems in real-time
• Must be comfortable in a fast-paced environment and respond well to changes in direction
• Must be a positive, friendly personality with patience to handle many customer interactions on gamenights
• Must be able to stand for at least 5 hours per gameday
• Flexibility to work various hours including nights, holidays, and weekends
• Must be able to lift and move around items that can weigh up to 25 pounds

Qualifications

• Commitment to community and a people-first mindset
• Strong teamwork and collaboration skills
• Ability to celebrate individuality and value diverse perspectives
• High integrity and a proactive, solutions-oriented “winning” mindset