Game Facilitator (Store Associate)

Responsibilities

• Be professional in thought, language, and action.
• Exemplify excellence in facilitation, giving customers a great experience.
• Brief new groups thoroughly but concisely prior to the start of their experience.
• Observe customers in the gaming area and provide an explanation, if necessary.
• Participate with customers in games if needed to ensure customers have an excellent experience.
• Maintain a clean and comfortable work environment.
• Check-In Facilitation:
• Warmly greet customers when entering or leaving the establishment.
• Verify appointment times and explain the check-in process.
• Handle debit, credit, or gift card transactions with customers.
• Issue receipts, and wristbands.
• Answer customer inquiries and involve a leader if the answer is not sufficient.
• Facility Maintenance:
• Cleaning facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc.
• Painting around the main facility, as needed.
• Aiding Team Lead in checking inventory of merchandise.
• Resetting and disinfecting wristbands.
• Cleaning and disinfecting available lockers and lounge.
• Notifying leader immediately of game failures or malfunctions.
• Touching up equipment; gluing props, and other unskilled tasks.

Qualifications

• 1 year of customer service experience is considered an asset.
• Must be flexible and available to work evenings, weekends, and holidays.
• Strong communication skills, multi-tasking, and time management skills.
• Must be a people person - energetic, friendly and outgoing, with the ability to command attention in a crowd of people.