Game Facilitator (Store Associate)

Position Overview

Enter The Role 📱 You’ll guide players through check-in, support customers during gameplay, and keep the store running at peak performance. The role is all about keeping the action flowing and delivering world class experience. The environment is fast paced and high energy - it's perfect for those who are confident, social, and ready to jump into the action. If you love facilitating fun, tackling technical challenges, and levelling up the customer experience, you will thrive in this role.

Responsibilities/Accountabilities

• Game Facilitation
  • Be professional in thought, language, and action
  • Exemplify excellence in facilitation, giving customers a great experience
  • Brief new groups thoroughly but concisely prior to the start of their experience
  • Observe customers in the gaming area and provide an explanation, if necessary
  • Participate with customers in games if needed to ensure customers have an excellent experience
  • Maintain a clean and comfortable work environment
  • Handle any malfunctions with support of leader
• Check-In Facilitation
  • Warmly greet customers when entering or leaving establishment
  • Verify appointment times and explain the check-in process
  • Handle debit, credit, or gift card transactions with customers
  • Issue receipts, and wristbands
  • Answer customer inquiries and involve a leader if the answer is not sufficient
• Facility Maintenance
  • Cleaning facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc.
  • Painting around the main facility, as needed
  • Aiding Team Lead in checking inventory of merchandise
  • Resetting and disinfecting wristbands
  • Cleaning and disinfecting available lockers and lounge
  • Notifying leader immediately of game failures or malfunctions
  • Touching up equipment; gluing props, and other unskilled tasks

Qualifications

• 1 year of customer service experience is considered an asset
• Strong communication skills, multi-tasking, and time management skills
• Must be a people person - energetic, friendly and outgoing, with the ability to command attention in a crowd of people

Perks That Power Our People

• Competitive wage with incremental pay increase
• Employee assistance program (EAP)
• Level up your career with growth opportunities
• Ongoing learning and training with a focus on technology and innovation
• Free game play and employee discounts
• Fun and dynamic work environment
• Casual and comfortable dress code
• On-site parking