Gallery Leader

About the role

The Gallery Leader is responsible for overall profitability, people development, customer experience, and maintaining operational standards. The Gallery Leader sets the tone at the top and exemplifies servant leadership—putting team before self. The ideal candidate is energetic, dependable, self-driven, and highly motivated.

Responsibilities

• Use “Customers First” as your guide for all business decisions
• Recruit, interview, hire, coach, develop, and retain top talent for your store
• Direct supervision of sales staff including training, maintaining quotas, KPIs, and developing goals
• Develop team through side-by-side, in-the-moment coaching
• Represent the brand through high-level communication, personal appearance, and professionalism
• Maintain a strong interest and knowledge of design industry trends
• Work in partnership with Corporate Partners on community outreach and events to grow brand recognition
• Maintain a strong presence on the sales floor, ensuring high-level customer service is delivered to every customer
• Resolve customer service issues in a timely and cost-effective manner while maintaining professionalism, integrity, and respect
• Create strategic schedules for the team in a timely manner
• Ensure consistent and proper flow of all customer orders while properly safeguarding and record-keeping over the company's inventory and asset investment
• Ensure cash counts and deposits are accurately recorded and reconciled daily at open and close
• Stay current on analyzing reports and reconciling issues found when reviewing data
• Daily, weekly, and monthly review of invoices and invoice reports to ensure invoices are reconciled to operational standards
• Maintain visual and quality standards set forth by Corporate Partners
• Ability to stand and maneuver on a concrete sales floor for long durations (rest periods provided)
• Participates in cycle counts and physical inventories
• Other duties as assigned

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• 5+ years of previous experience in a leadership role, specifically in the luxury retail, home furnishings, or interior design industries preferred
• Weekends and holidays required
• Strong understanding of KPIs that drive demand
• Demonstrated ability to drive results in a leadership role
• Demonstrated ability to develop staff and team atmosphere

Skills

• Positive and professional attitude
• People and relationship driven
• Strong business acumen and a passion for sales
• Ability to juggle competing priorities in a fast-paced environment
• Excellent leadership skills—strong understanding of the difference between a Manager and a Leader
• Strategic and mental agility, remaining fluid and flexible in a fast-paced atmosphere
• Highly organized
• Collaborative
• Results-oriented and closer mentality
• Excellent understanding of high-level customer service
• Excellent verbal and written communication skills
• Proficiency with computers—Google Sheets, iOS devices, and Google Applications

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person