Gallery Host

About the role

Opportunity: Host – act as host providing guests with a full range of individualized service during a hotel stay. Potential career paths include Front Desk Supervisor, Sales Coordinator, Front Office Manager, or Sales Manager. HHM Hotels believes people are our capability – hearts that serve, only excellence, stay nimble, own it.

Responsibilities

• Greet, register, and assign rooms to guests of the hotel.
• Verify customers' credit, and establish payment method.
• Make and confirm external reservations for dinner, entertainment, and transportation.
• Compute bills, collect payments, and make change for guests.
• Answer hotel phone and handle guest requests and inquiries.
• Transmit and receive messages, using telephones or PMS system.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Perform bookkeeping activities, such as balancing accounts.
• Serve food in guest rooms upon request, ensuring a positive in-room dining experience.
• Act as a private lounge host.
• Practice safe work habits and use required safety equipment.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Perform other duties as requested by management.

Requirements

• High school diploma or equivalent preferred.
• Previous customer service experience required or equivalent training.
• Dynamic, engaging and passionate personality with the ability to multi‑task.

Benefits

• Competitive wages for full‑time and part‑time opportunities
• Medical, dental and vision health insurance
• Paid time off
• 401(k) company match
• Daily pay
• Free basic life insurance
• 24/7 access to TELUS Health, a confidential work‑life resource
• Travel discounts
• Commuter transit and commuter parking benefits
• Employee assistance and wellness program
• Educational/professional development
• Referral bonus program

Schedule

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching.