Gallery Assistant

General Notes: The Blanton Museum of Art at the University of Texas at Austin is known for its bold vision, from a dynamic reinstallation of the collection galleries in 2017, to the opening of Ellsworth Kelly’s monumental work of art, Austin, in 2018, and redesign of its grounds by Snøhetta in 2023, and the exhibitions and educational programs that define the museum’s role in the community. Benefits-eligible Blanton Museum of Art staff enjoy the same competitive benefits, programs and services available to University of Texas at Austin employees. Blanton staff has access to complimentary admission to the museum, selected museum events, and a 20% discount at the Museum Store.

About the Role

The purpose of this position is to protect the University's collections and property, safeguard visitors and staff, while assisting in creating an overall positive museum visitor experience with specialized expertise and customer service.

Responsibilities

• Assist in the security of the Blanton by monitoring and protecting the collection, visitors, galleries, and grounds.
• Perform interior patrols of museum galleries during museum public hours and maintain order in assigned areas, including monitoring access and egress points of the building, and addressing inappropriate behavior in a confident, calm, and courteous manner.
• Provide clear guidance, direction, and information to ensure that all visitors have a positive experience and adhere to museum policies.
• Provide knowledge of museum exhibitions, events, and the surrounding area to visitors.
• Provide excellent customer service and maintain a courteous and friendly manner.
• Report any missing, damaged objects, or unusual conditions to supervisors. Report any irregularities pertaining to building operations, safety or fire hazards during patrol of premises.
• Document and report observed physical interactions with works of art by visitors.
• Follow security procedures to assist in the opening and closing of the museum and assist in the activation and deactivation of some artworks.
• Serve as initial responder in the event of an emergency, know evacuation procedures and routes, and contact a supervisor when appropriate. Act in a calm and decisive manner when assisting in the evacuation of the public and staff from the building, during fire alarms or other emergencies.
• Actively participate in training programs to improve knowledge of the museum, security best practices, and customer service skills.
• Other duties as assigned.

Requirements

• Must enjoy interacting and conversing with the public.
• Excellent verbal, written communication, and interpersonal skills.
• Promotes collaborative climate.
• Ability to deal calmly with a wide variety of people in varying, often stressful circumstances.
• Ability to calmly organize and effectively direct in emergency situations.
• Ability to work effectively within a team.
• Ability to multitask and prioritize duties within the galleries.
• Demonstrated professional demeanor and personal initiative.
• Equivalent combination of relevant experience may be substituted as appropriate. Relevant education and experience may be substituted as appropriate.

Pay

$40,000

Schedule

• Tuesday – Saturday.
• Varied scheduled hours per business needs such as special events and holidays.
• Full-time, 40 hours per week.

Working Conditions

• Uniforms (uniform shirt provided).
• Use of radio with earpiece.
• Required to be in motion while in route in galleries.
• Interaction with the public, and occasionally large crowds.