GA DOR - IT Business Analyst 2 (Georgia)

Job Summary

Under general supervision, analyzes customer business needs and participates in the planning, design and implementation of new or enhanced systems. Supports the user community in the use of functional business tools and support systems.

Duties

• Create requirements and specifications for business solutions.
• Collaborate with team members to collect, analyze, and evaluate information from multiple sources.
• Present findings and recommendations to stakeholders.
• Write and document business requirements, functional requirements, and design specifications.
• Create test plans, test cases, and test scripts to validate business requirements.
• Test and/or coordinate testing of new installations or upgrades.
• Consult with vendors or technical staff to ensure that functionality of automated system is consistent with adherence to laws, regulations, and best practice by user standards.
• Utilize effective written and verbal communication skills.
• Organize work, determine objectives, and set priorities to manage own time and workload effectively.

Qualifications

• Bachelor's degree in a related field from an accredited college or university OR
• Associate's degree in a related field from an accredited college or university AND
• Two years of related experience.
• OR
• Two years of experience at the lower-level IT Business Analyst 1 or position equivalent.

The Essentials

• Demonstrated experience researching system/user problems using various analytical and research techniques.
• Proficient computer skills to include the use of Microsoft Word, Outlook, Excel, and PowerPoint.
• Resilience: Demonstrated consistency in displaying the ability to adapt to changing circumstances while at work.
• Accountability: Ability to accept responsibility for one's actions with honesty and integrity, while maintaining credibility and remaining committed to organizational success.
• Customer Service: Ability to appropriately address internal and external customer issues while respecting business needs.
• Results Orientation: Ability to meet deadlines and achieve performance goals, while focused on efficient and effective problem resolution.
• Excellent verbal and written communication skills.

The Preferred

• Experience with system change request testing and data creation.
• Knowledge of Income and/or Business taxes.
• Project management skills with the ability to administer multiple projects.
• Good interpersonal skills and communication with all levels of the organization.
• Well-developed organizational and time-management skills.
• Ability to multitask, prioritize, and manage time efficiently.
• Ability to analyze problems and strategize for better solutions.