Fuzhou Interpreter

About the role

LanguageLine Solutions is a company dedicated to breaking down language and cultural barriers. We employ interpreters to help limited-English speakers, the Deaf, and the Hard-of-Hearing. This role allows you to work from home, providing services to clients in various industries.

Responsibilities

• Respond to video and audio interpreting sessions promptly and professionally.
• Conduct interpretation in a friendly and professional manner.
• Participate in online, video, and audio training sessions.
• Deliver interpretation services via video and expediently type data on a dedicated device.
• Render correct concepts and meanings according to the conventions of established interpretation protocol.
• Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions.
• Maintain a professional demeanor throughout the video and audio interpreting sessions at all times.
• Remain calm during video and audio interpreting sessions in the event that one of the primary speakers is incoherent or upset, especially in emergency situations such as 911 calls.
• Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance, and Law.
• Demonstrate commitment to cultural sensitivity and working in a diverse environment.

Qualifications

• Fluency in Fuzhou and English and skilled in the associated cultural dynamics.
• Excellent listening, retention, and note-taking skills to maintain a high level of accuracy during interpretation.
• Ability to concentrate, stay detached from the conversation, remain neutral and objective at all times, and remain on calls that involve sensitive subjects such as end of life conversations, pregnancy termination, vaccinations, and matters concerning sexual orientation and/or gender expression.
• Education or work experience in language-related fields such as teaching, language assessment, translation, or interpretation preferred.
• Must be able to adapt to any LLS technology enhancements that improve service delivery and meet client demands.
• Must be at least 18 years of age.
• Licensed to work in the US/Canada.
• Ability to read and write the requested languages - highly preferred.

Benefits

• Paid professional interpreter training and continuous development.
• Incentives for meeting attendance targets.
• Paid sick leave in accordance with applicable law.
• Medical, dental, vision, employee assistance program (EAP), accident, critical illness & life, AD&D, insurance package, inpatient hospital, short term disability, and 401K retirement.
• Advancement opportunities within the organization.
• Interpreter support.
• An inclusive and diverse work environment.

Pay

$23 - $25 per hour. Compensation will not be less than any applicable state or local minimum wage.

Schedule

This is a remote position. The Interpreter works from his/her home-office. It is essential to ensure a quiet & secure environment.

Technical Requirements

• Dedicated personal device for business purposes.
• Desktop / Laptop Computers with any of the following Operating Systems: Windows, MacOS, or ChromeOS.
• Tablets (iPadOS or Android) are acceptable.
• Smartphones (iOS or Android) are also acceptable.
• Restricted brands: Kaspersky products. Huawei hardware.
• High speed Internet connection for work related electronic communication.
• Must have access to a quiet space free from background noise or distraction.

Physical Requirements

• Must be able to operate a keyboard and mouse and remain in a stationary position in front of a computer and webcam the majority of the workday.
• Must use a headset for prolonged periods of time.
• Must be able to operate company provided software and systems to perform all aspects of the job.
• Must have sufficient manual dexterity to type or write.
• Able to lift up to 26 lbs.
• May be exposed to moderate noise levels; i.e. computer, audio, telephone.