Future Veterinary Relationship Manager Openings

About the role

The Veterinary Relationship Manager is a quota-carrying role that leads the holistic relationship of our Veterinary customers, inclusive of growing, optimizing, and retaining the entirety of the customer’s business with Covetrus.

Responsibilities

• Serves as the key sales contact to optimize and nurture accounts with a focus on overall relationship growth and long-term customer relationships to meet company financial targets.
• Supports the sales team in achieving and exceeding revenue and gross profit goals through customer relationship nurturing.
• Leverages internal content and expertise to drive engagement activities, including webinars, and optimization initiatives that support revenue growth and adoption.
• Identifies customer needs, pain points, and opportunities to proactively generate potential Practice Management Software opportunities and drive further growth and adoption within the sales segment.
• Collaborates closely with Strategic Account Executives to assess, communicate, and pursue growth potential and customer value.
• Acts as a primary customer liaison for the implementation and onboarding processes, ensuring seamless transitions and a positive customer experience.
• Analyzes internal reports to optimize customer utilization, identify growth opportunities, and guide sales team efforts.
• Maintains critical data and customer updates within SFDC to effectively track and support the sales process and customer relationships.
• Performs additional duties and tasks as necessary to support the team and company objectives.

Requirements

• A minimum of 3 years of related experience in sales, account management, or similar roles within the veterinary or healthcare industry is required.
• Ability to work collaboratively in a matrix organization and effectively pull through business.
• Ability to understand, translate, and respond to customer needs/objectives with differentiated offers and solutions that Covetrus can deliver.
• Consistently meets sales goals, showcasing a basic understanding of the sales process, client needs, and effective relationship-building strategies.
• Can pivot and adapt in fast-moving, agile environments.
• Capable of dealing with business conflict.
• Ability to partner closely with staff across departments to implement growth strategies.
• Ability to understand CRM tools functionality and practical experience used to support the management of an account.

Qualifications

• A bachelor’s degree or equivalent experience in Business, Communications, or a related field is preferred.
• 2-3 years of relevant experience in sales, account management, or similar roles within the veterinary industry is strongly preferred.

Skills

• Ability to work collaboratively in a matrix organization and effectively pull through business.
• Ability to understand, translate, and respond to customer needs/objectives with differentiated offers and solutions that Covetrus can deliver.
• Consistently meets sales goals, showcasing a basic understanding of the sales process, client needs, and effective relationship-building strategies.
• Can pivot and adapt in fast-moving, agile environments.
• Capable of dealing with business conflict.
• Ability to partner closely with staff across departments to implement growth strategies.
• Ability to understand CRM tools functionality and practical experience used to support the management of an account.

Benefits

• 401k savings & company match
• Paid time off
• Paid holidays
• Maternity leave
• Parental leave
• Military leave
• Other leaves of absence
• Health, dental, and vision benefits
• Health savings accounts
• Flexible spending accounts
• Life & disability benefits
• Identity theft protection
• Pet insurance
• Certain positions may include eligibility for a short-term incentive plan