Future Opening: Spa Front Desk Receptionist

Responsive Recruiter

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

About the Role

We are seeking a vibrant Guest Service Manager to deliver outstanding service and build lasting connections at our Shavano Park location. The ideal candidate must be enthusiastic about creating exceptional experiences and making every guest feel truly valued.

Responsibilities

• Ensure smooth daily operations by managing bookings, welcoming, and checking out guests, and accurately processing payments.
• Drive sales of memberships, packages, retail items, and gift cards through personalized recommendations and product knowledge.
• Help uphold cleanliness and hygiene protocols by assisting with laundry, sanitation, and general cleaning duties.
• Resolve guest inquiries and concerns with professionalism and care, ensuring every guest leaves with a positive experience.
• Consult with guests to assess their needs and provide thoughtful recommendations for services that align with their expectations.
• Connect with guests to build rapport and create a warm, memorable experience throughout every interaction.
• Contribute to team culture centered on positivity, collaboration, and result-oriented solutions.

Requirements

• Must be able to work ~20 hours/week with ability to work Friday, Saturday, and Sunday evenings (3pm-9pm)

Qualifications

• Warm, approachable, and genuinely enjoy connecting with people.
• Calm under pressure and solution-focused when challenges arise.
• Attentive to details that enhance the guest experience.
• Motivated to meet goals and go the extra mile for guests and teammates.
• Available to work of 32+ hours/week, including a mix of mornings, evenings, and weekends.
• Reliable and flexible, with dependable transportation to travel between locations if needed.
• Tech-savvy and quick to learn, especially when using booking software and juggling multiple tasks.
• Customer service or sales experience is a plus — but a positive attitude and willingness to learn are what matter most.

Why You Will Love Working at Massage Heights

• Competitive Pay & Steady Growth
• Comprehensive Health & Wellness Benefits
• Paid Time Off
• Wellness Perks
• A Supportive, People-First Culture

Compensation

$14.00 per hour

Personal & Career Development

• Guided learning pathway through Massage Heights University

Flexible Schedules

• Supports work-life balance

Professional & Safe Environment

• Committed to making safety for Therapist and Guest a priority

Employee Discounts

• Products and services

Massage Heights Family Fund

• A program that supports team members during times of hardship

Stunning Retreats

• Spa-like atmosphere and treatment rooms filled with high-quality products, equipment, and upscale linens.