Future Opening: Spa Concierge

About the role

We are hiring for Full Time and Part Time Spa Concierge positions at The Woodhouse Day Spas. Our spa concierge makes the magic happen by providing the ultimate guest experience and invoking guest delight.

Responsibilities

• Provides personal attention from the time the guest walks through the door
• Educates the guest on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities, and helping them to have a seamless experience
• Answers the phone with a smile each and every time
• Is the brand ambassador, making sure the guest enters a clean, safe place with just the right lighting, music and scent to ensure that memorable experience
• Remembers the small things that make The Woodhouse special—such as the guest’s favorite drink, the warm inviting neck wrap, personal details such as birthdays and anniversaries
• Serves as backup for the leadership team, ensuring smooth operations when leaders are busy

Requirements

• Passion for service and guest satisfaction
• Professionalism and excellent communication skills
• Ability to multitask and manage multiple priorities
• Positive attitude and customer-focused mindset

Qualifications

• Experience in a hospitality or spa setting is preferred but not required
• Strong interpersonal and organizational skills
• Willingness to learn and adapt to new procedures and technologies

Skills

• Excellent customer service skills
• Attention to detail
• Organizational skills
• Communication skills

Benefits

• Competitive Pay and Incentive Programs
• Generous Discounts and Opportunities to Enjoy Services and Products
• "The Woodhouse Way" Paid Training Program
• Working in a New State-of-the-Art Facility

Pay

Details on pay are provided in the job description.

Schedule

Details on schedule are provided in the job description.

Equal Opportunity Employer

The Woodhouse Day Spas is an Equal Opportunity Employer.