Future Opening: Office Representative - State Farm Agent Team Member

Position Overview

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Work with the agent to establish and meet marketing goals.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Maintain a strong work ethic with a total commitment to success each and every day.

Requirements

• Interest in marketing products and services based on customer needs
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• Enthusiasm for the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• People-oriented
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Experience in a variety of computer applications, particularly Windows
• Pride in getting work done accurately and timely
• Able to work in a team environment
• Able to multi-task
• Able to make presentations to potential customers
• Achieve mutually agreed upon marketing goals
• Able to effectively relate to a customer
• Bilingual - Spanish preferred
• Courses on ethical and customer centered sales practices will be required
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

Benefits

Hourly pay plus commission/bonus

Contact Information

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Birmingham, AL and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.