Fusion Center Agent - W2 Only

About the role

The Fusion Center Agent position at our Allentown, PA location is a full-time, W2 opportunity. This role requires a strong background in IT systems, including servers, networking, and workstations.

Responsibilities

• Administer and manage Active Directory server environment
• Perform change management processes within an IT operations framework
• Manage and troubleshoot ITIL desktop management processes using SCCM
• Monitor and alert on system health using monitoring tools
• Provide customer service to internal and external customers
• Work second or third shift to support coverage during team absences or vacations

Qualifications

• Basic understanding of IT systems, including servers, networking, and workstations
• Ability to perform fundamental troubleshooting across hardware and software environments
• Familiarity with IT ticketing systems for tracking and resolving support requests
• Exposure to change management processes within an IT operations framework
• Awareness of monitoring and alerting tools used to maintain system health
• Strong customer service skills with the ability to explain technical concepts in simple terms
• Professional demeanour and maintain a presentable appearance when interacting with customers

Preferred Qualifications

• Hands-on experience with common IT support tools and platforms
• Basic understanding of Active Directory, user account management, and permissions
• Ability to follow established procedures with precision and attention to detail, particularly in compliance-driven environments
• SCCM workstation imaging and packaging experience

Pay

$75,000 - $85,000 annually based on experience and qualifications

Schedule

Second or third shift, as needed to support coverage during team absences or vacations