Furniture Restoration Specialist - Operations - Showroom Execution

About the role

Broad River Retail is seeking a Furniture Restoration Specialist to join the new IQ OPS Team at the Fort Mill DC location. As a member of this team, you will support surrounding retail locations with quality assessments, repairs, and replacement parts, elevating showroom quality and reducing the need to replace current items. Proficiency with appropriate repair methods for case goods, leather, marble, and upholstery is expected.

Responsibilities

• Assess and repair furniture proficiently with appropriate methods for case goods, leather, marble, and upholstery to reduce costs and eliminate need for replacement.
• Maintain accurate records of completed work.
• Read and understand parts lists and identify parts needed for furniture restoration.
• Remain organized with assigned tasks.
• Communicate verbally and in writing.
• View product as a customer to maintain highest quality perception.
• Maintain an organized and safe workspace for self and others.
• Coach and direct proper lifting techniques for team members to prevent damage or injury.
• Exhibit personal excellence by accepting cross‑training opportunities.
• Maintain personal and facility safety by following all material handling and safety guidelines.
• Follow company attendance policies.
• Perform other duties as assigned.
• Regularly stand, walk, stoop, kneel, or crouch on concrete flooring.
• Adhere to dress code requirements.
• Travel between the DC and retail locations as a team.
• Routinely lift or move objects up to 75 pounds alone and participate in team lifts for objects over 75 pounds.
• Work in a non‑climate‑controlled warehouse setting with some outdoor exposure during the workday.

Skills

• Proficient repair methods for case goods, leather, marble, and upholstery.
• Ability to read and interpret parts lists.
• Strong organizational and task‑management skills.
• Effective verbal and written communication.
• Ability to assess products from a customer perspective.
• Workspace organization and safety maintenance.
• Coaching and instructing proper lifting techniques.
• Commitment to personal excellence and cross‑training.
• Adherence to material handling and safety guidelines.
• Reliability and attendance compliance.

Benefits

• Medical, dental, vision, and life insurance options (available after conversion).
• Paid time off (available after conversion).
• 401(k) matching contribution (available after conversion).
• Employee discount of 40% at Broad River Retail locations (after conversion).
• Internal opportunities for career growth and advancement.

Pay

Hourly rate based on experience, knowledge, and skill; paid weekly.