Furniture Quality Assurance Inspector

About the Role

The Furniture Quality Assurance (QA) Inspector ensures that products manufactured by vendor partners meet industry standards and the standards of Bob’s Discount Furniture’s Compliance Manual. Their goal is to assure that products can withstand regular use, are packaged and protected to withstand handling and transportation, and that products work as intended, as well as identify concerns outlined by QA management.

Responsibilities

• Conduct inspections of furniture samples and current merchandise using an app-based system, providing detailed descriptions of packaging, workmanship, and compliance.
• Apply knowledge of various furniture and related products while monitoring returning merchandise to determine root causes of defects such as handling, manufacturing process, and/or packaging.
• Identify defects and any other problems with equipment, materials, process, or personnel and report findings to the Quality Assurance Group.
• Assist in the inspection, review, receiving, and shipment of sample and production merchandise.
• Develop an understanding of business process management and business requirements of Quality Control, Parts, and Merchandising to enhance all business functions including Customer Service, Delivery, and all aspects of Distribution.
• Maintain and improve product quality by completing product, company, system, compliance, and surveillance audits; investigating customer complaints; collaborating with other members of management to develop new product and engineering designs, and manufacturing and training methods.
• Re-pack and protect merchandise following reviews and inspections.
• Work strategically with various departments to identify opportunities for improvements in merchandise and handling practices.
• All other duties as assigned.

Requirements

• High School Diploma or equivalent work experience.
• Experience with furniture construction or repair or an understanding from related fields.
• Use of hand tools and basic construction methods.
• Proven successful track record of outstanding customer service abilities.
• Proven successful track record of self-management and multi-tasking.
• Knowledge and use of RF scanner and inventory operating systems.
• Must be at least 18 years old.

Skills

• Ability to communicate proactively and effectively, including comprehending and communicating detailed instructions, reading and writing, and knowledge of commonly used concepts, practices, and procedures.
• Demonstrated analytical and problem-solving skills.
• Ability to effectively manage one’s own time, especially with respect to project deadlines.
• Capable of identifying root causes and managing toward an improved process.
• Basic understanding of computer software such as Microsoft Word, PowerPoint, and Excel.
• Knowledge of operating warehouse equipment such as forklift, Picker Lift, and Power Pallet Jack.
• Ability to redirect attention and resources to high-level issues quickly and efficiently to provide feedback in a timely manner.

Physical Demands

• Able to sit, walk, stand, bend, stoop, kneel, reach, twist, push, pull, climb, balance, crouch, push, and handle and move items weighing up to 50 lbs without assistance.
• Ability to move objects up to 250 lbs with or without reasonable accommodations.
• Stand and walk continuously to perform job functions.
• Standing, walking, lifting, and arranging product: 90%
• Sitting: 5%
• Desk or phone work: 5%

Pay

Starting hourly pay at $21.60 - $27.00/hour (based on experience).

Benefits

• Competitive Medical, Dental, and Vision Insurance.
• Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday.
• 401(k) Profit Sharing Plan with a generous company match.
• Pet Insurance and employer-paid Life Insurance options.
• Professional Development: Tuition reimbursement, on-demand learning, and career progression pathways.
• Employee Discount starting on Day 1, plus exclusive partner discounts.

About the Company

At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. We have fun, love what we do, and are growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do.