Funeral Service Assistant (part-time)

About the role

Our associates celebrate lives. We celebrate our associates. This role provides clerical and administrative assistance supporting funeral operations, including meeting the general public, answering questions, and providing information on funeral and cremation services.

Responsibilities

• Prepares for services, including delivering and setting up floral arrangements, chairs, caskets, urns, photos, and other personal keepsakes or mementos of client families
• Ensures proper care and storage of these items
• Prepares documents related to services, cremations, maintenance, as directed by management
• Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
• Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter, and scale and stereo/video system
• Runs errands such as for floral delivery, picking up of supplies, documents, etc.
• Serves as an usher and may park cars or perform any transportation requirements
• Drives Funeral Home vehicles for services and picking up families
• Ensures refreshments are available (where allowed by law)
• Assists with visitations, memorial and funeral services, including visitation and chapel set up, dressing and casketing remains, delivering family items and flowers
• Greets and receives client families and/or other persons entering the office for information and assistance
• Accommodates the needs of the family during a service and/or visitation
• May wash and clean funeral home vehicles and other client vehicles as required from time to time

Requirements

• High school diploma or equivalent
• Previous customer service and/or sales experience preferred
• Proficient with MS Office suite and databases preferred; ability and willingness to learn required
• Valid state driver’s license with an acceptable driving record required

Skills

• High level of compassion and integrity
• Clear and concise verbal and written communication skills
• Professional behaviors and team player