Funeral Home Transportation Specialist and Funeral Assistant

Key Responsibilities

• Safely operate company vehicles to respond to removal calls in accordance with organizational protocols.
• Maintain compliance with all driving requirements, including holding a valid driver’s license and a clean driving record.
• Obtain and maintain approval from SNFC to drive company vehicles.
• Participate in a rotating on-call schedule, including night shifts, weekends, and holidays as required.
• Perform removals after regular business hours with reliability and professionalism.
• Learn and apply proper cot-use techniques to ensure safe and secure transport.
• Lift, maneuver, and transport up to 50 lbs. independently and safely.
• Use appropriate, compassionate language when communicating with family members during a removal.
• Follow all safety, documentation, and procedural requirements as set by the organization.

Funeral Service Support

• Assist in preparing and transporting deceased individuals to the funeral home.
• Help in setting up funeral services, including arranging flowers, seating, and displays.
• Provide support during funeral ceremonies and services, ensuring everything runs smoothly.
• Handle and deliver necessary paperwork, including death certificates and burial permits.
• Help with the closing and cleanup of funeral services, including the packing of personal items or flowers.
• Support families with the collection of personal belongings after services.

Client Interaction

• Greet and guide family members and guests during visitation hours and services.
• Respond to requests from families in a timely, professional and compassionate manner.
• Maintain confidentiality and uphold ethical standards while interacting with grieving families.

Administrative Tasks

• Aid in completing and filing necessary documentation, including legal and regulatory paperwork.
• Maintain accurate records of services provided, such as payments and arrangements.
• Cook up with suppliers, such as florists, casket vendors, and transportation services.

Vehicle and Equipment Management

• Drive or accompany transportation vehicles (hearse, funeral cars) to ensure the timely arrival and departure of services.
• Maintain and clean funeral vehicles and equipment to ensure readiness for services.
• Help load and unload the deceased and ensure proper handling during transport.

General Facility Maintenance

• Keep Funeral home facilities clean, organized, and presentable for visitors.
• Aid in the maintenance of inventory for funeral supplies and equipment.

Job Requirements

• Valid driver’s license with a clean driving record.
• Ability to meet all company driving standards and obtain SNFC driving approval.
• Willingness to work rotating on-call night shifts and perform after-hours removals.
• Strong communication skills with the ability to speak respectfully and appropriately in sensitive situations.
• Ability to learn and follow procedures, including proper cot usage and removal protocols.
• Professional, reliable, and compassionate demeanor.

Physical Requirements

• Physical ability to lift and transport at least 50 lbs.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.