Funeral Home Manager

Manage the daily operations of a single Funeral Home location and line of business. Foster a sense of ownership, pride in staff, disciplined cost management, and profitable case volume growth. Responsible for short-term planning, achieving annual sales revenue and production targets, P&L goals, staff development, and exceeding client family expectations.

Responsibilities

• Financial Management
  • Develop annual business plan and budget with Market Leadership, including financial, production, and revenue goals.
  • Prepare annual operational and personnel budgets.
  • Communicate Company and Market strategies, values, and goals to staff; translate into local actionable plans.
  • Collaborate with Finance Field Manager to monitor financial trends and drive goals.
  • Approve expenditures and invoices; manage overtime expenses.
• Operations
  • Oversee day-to-day operations: communicate expectations, delegate workload, set priorities, and ensure annual goal achievement.
  • Review and revise schedules to ensure on-time services that exceed customer expectations.
  • Resolve escalated customer issues.
  • Ensure compliance with regulations, procedures, and policies.
  • Collaborate with local Management for resource sharing and operational enhancements.
  • Work with Market Leadership and Corporate Departments on product, process, and technology improvements.
  • Participate in community or civic organizations for local promotional efforts.
  • Maintain facilities, grounds, and equipment; budget for repairs and furniture.
  • Plan and implement annual initiatives affecting resources or goals across locations.
  • Identify and implement innovative solutions to improve efficiencies.
  • Support change initiatives and adjust to new work structures or processes.
• Funeral Arrangements & Directing
  • May receive or initiate calls to deceased next of kin; facilitate Arrangements Conference with empathy.
  • Assess needs and summarize desired outcomes; discuss life insurance and benefits (e.g., Veteran).
  • Promote funeral, cemetery, crematory services, and merchandise (e.g., catering, flowers, Everlasting Memory products).
  • May serve as Master of Ceremonies for visitation, funeral, or graveside services.
  • Confirm authorization for service arrangements.
  • Oversee placement of caskets in graves, crypts, or burial vaults; ensure personal belongings are removed.
• Leadership and People Development
  • Develop a strong, trusting, and reliable team; provide oversight, guidance, and coaching.
  • Offer regular informal and formal feedback; identify developmental needs and track progress.
  • Align assignments with team members' career aspirations to develop skills.
  • Apply proactive and collaborative management to increase engagement and minimize turnover.
  • Screen candidates (internal and external) and hire or promote skilled staff.
  • Recommend pay increases, special pays, and career advancements.
  • Build effective business relationships across the organization.

Requirements

• Education
  • High school diploma or equivalent.
  • Technical diploma in Funeral Services or Mortuary Science preferred.
  • Bachelor’s degree in Mortuary Science or other degree as required by state/province law.
• Certification/License
  • Funeral Director license as required by state/province law.
• Experience
  • At least five (5) years’ industry experience with increasing responsibilities.
  • At least two (2) years’ experience guiding staff and communicating expectations.
  • Prior people management experience preferred.
  • Budgeting and expense control experience preferred.
• Skills and Abilities
  • Ability to work evenings and weekends.
  • Industry and financial acumen.
  • Proficient in MS Office suite.
  • Professional interpersonal skills; cultural sensitivity and tactfulness.
  • Leadership skills and desire to manage people.
  • Cognitive ability: reasoning, problem-solving, abstract thinking, analytical skills, quick learning, and applying knowledge.
  • Process and results-oriented; motivated to remove obstacles and explore alternatives.
  • Ability to create clear presentations and data visualizations for decision-making.
  • Positive attitude; drive to advance industry and business understanding; highly self-motivated.
  • Professional written and verbal communication skills, including public speaking, collaboration, and negotiation.
  • Proficient in HMIS, InfoPort, and CarePoint.

Postal Code: 76034 | Location: Colleyville, TX