Funeral Home Manager

About the Role

Manage the daily operations of a single Funeral Home location and single line of business. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

Responsibilities

• Financial Management
  • Work with Market Leadership to develop annual business plan and budget as well as financial, production, and revenue goals.
  • Prepare annual operational and personnel budgets.
  • Communicate Company and Market strategies, values, and goals to staff.
  • Interpret goals into local actionable plans.
  • Collaborate with Finance Field Manager to monitor and understand financial trends, changes, and mechanisms to drive financial goals.
  • Approve expenditures and invoices.
  • Manage overtime to an acceptable expense.
• Operations
  • Manage the day-to-day operations, communicating expectations, delegating workload, and setting priorities to ensure annual goal achievement.
  • Review and revise schedules to ensure on-time services that exceed customer expectations.
  • Resolve escalated customer issues.
  • Assure operations comply with regulations, procedures, and policies.
  • Collaborate with local Management for resource sharing, ideas, and business or operational enhancements.
  • Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.
  • Participate in community, civic, or other organizations as part of local promotional efforts.
  • Ensure the maintenance of facilities and grounds are clean, manicured, and in working order, budgeting appropriately for repairs including equipment and furniture.
  • Plan and implement annual initiatives that may affect resources or goals across locations.
  • Collaborate with stakeholders to understand business needs, resource constraints, and negotiate solutions.
  • Identify and implement innovative solutions to improve efficiencies.
  • Support change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment.
• Funeral Arrangements & Directing
  • May receive or initiate calls to deceased next of kin.
  • Exhibit concern and empathy while facilitating Arrangements Conference, assessing needs, and summarizing desired outcomes.
  • Discuss available life insurance and benefits, such as Veteran benefits.
  • Promote funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Everlasting Memory products.
  • May preside as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with Company standards.
  • Confirm authorization to proceed with service arrangements.
  • Be present when the casket containing a human body is placed in a grave, crypt, or burial vault and verify that any personal belongings are removed from the deceased prior to burial per the arrangements.
• Leadership and People Development
  • Develop a strong, trusting, and reliable team.
  • Provide oversight, guidance, and coaching, including regular informal and formal feedback, identifying developmental needs, and tracking progress.
  • Understand team members' career aspirations and provide assignments to develop skills and/or close gaps.
  • Apply a proactive and collaborative management style to increase employee engagement and minimize turnover.
  • Screen candidates (internal and external) and hire or promote a skilled and effective staff.
  • Recommend pay increases, special pays, and career advancements.
  • Build effective business relationships across the organization.

Requirements

• Education
  • High school diploma or equivalent.
  • Technical diploma in Funeral Services or Mortuary Science preferred.
  • Bachelor’s degree in Mortuary Science or other degree as required by state/province law and as prescribed by each state board.
• Certification/License
  • Funeral Director license as required by state/province law and as prescribed by each state board.
• Experience
  • At least five (5) years’ industry experience with increasing responsibilities.
  • At least two (2) years’ experience guiding staff and communicating expectations.
  • Prior experience managing people preferred.
  • Budgeting and expense control experience preferred.
• Knowledge, Skills, and Abilities
  • Ability to work evenings and weekends.
  • Conversant in industry and financial acumen.
  • Proficient in MS Office suite.
  • Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with customers to resolve escalated issues.
  • Leadership skills and the desire to manage people.
  • Cognitive ability including reasoning, planning, problem-solving, abstract and analytical thinking, comprehending complex ideas, learning quickly, and applying learning to new situations.
  • Process and results-oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives.
  • Ability to create clear presentations and data visualizations to assist in decision-making and problem analysis.
  • Positive attitude, drive to continually advance understanding of the industry and business, and highly self-motivated.
  • Professional written and verbal communication skills including public speaking, collaboration, and negotiation.
  • Proficient working knowledge of HMIS, InfoPort, and CarePoint.

Job Location: US-TX - The Woodlands, Postal Code: 77384