Funeral Home Manager

Manage the daily operations of a single Funeral Home location and single line of business. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

Responsibilities

Financial Management

• Work with Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals
• Prepare annual operational and personnel budgets
• Communicate Company and Market strategies, values, and goals to staff
• Interpret goals into local actionable plans
• Collaborate with Finance Field Manager to monitor and understand financial trends, changes, and mechanisms to drive financial goals
• Approve expenditures and invoices
• Manage overtime to an acceptable expense

Operations

• Manage the day-to-day operations communicating expectations, delegating workload, and setting priorities ensuring annual goal achievement
• Review and revise schedules ensuring on-time services that exceed customer expectations
• Resolve escalated customer issues
• Assure operations comply with regulations, procedures, and policies
• Collaborate with local Management for resource sharing, ideas, and business or operational enhancements
• Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
• Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
• Ensure the maintenance of facilities and grounds are clean, manicured, and in working order, budgeting appropriately for repairs including equipment and furniture
• Plan and implement annual initiatives that may affect resources or goals across locations
• Collaborate with stakeholders to understand business needs, resource constraints, and negotiate solutions
• Identify and implement innovative solutions improving efficiencies
• Support change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; quickly adjust to work within new work structures, processes, requirements or cultures

Funeral Arrangements & Directing

• May receive or initiate call to deceased next of kin
• Exhibiting concern and empathy, facilitate Arrangements Conference while assessing needs and summarizing desired outcomes
• Discuss available life insurance and available benefits, such as Veteran benefits
• Promote funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Everlasting Memory products
• May preside as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with Company standards
• Confirm authorization to proceed with service Arrangements
• Present when the casket containing a human body is placed in a grave, crypt, or burial vault and verify that any personal belongings are removed from the deceased prior to burial per the Arrangements

Leadership and People Development

• Develop a strong, trusting, and reliable team
• Provide oversight, guidance, and coaching including regular informal and formal feedback, identifying developmental needs, and tracking progress
• Understand team members' career aspirations and provide assignments to develop skills and/or close gaps
• Apply a proactive and collaborative management style in order to increase employee engagement and minimize turnover
• Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff
• Recommend pay increases, special pays, and career advancements
• Build effective business relationships across the organizations

Requirements

Education

• High school diploma or equivalent
• Technical diploma in Funeral Services or Mortuary Science preferred
• Bachelor's degree in Mortuary Science or other degree as required by state/province law and as prescribed by each state board

Certification/License

• Funeral Director license as required by state/province law and as prescribed by each state board

Experience

• At least five (5) years' industry experience with increasing responsibilities
• At least two (2) years' experience guiding staff and communicating expectations
• Prior experience managing people preferred
• Budgeting and expense control experience preferred

Knowledge, Skills and Abilities

• Ability to work evenings and weekends
• Conversant in industry and financial acumen
• Proficient in MS Office suite
• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with customers to resolve escalated issues
• Leadership skills and the desire to manage people
• Cognitive ability including reason, plan, solve problems, think abstractly and analytically, comprehend complex ideas, learn quickly, learn from experience, and appropriately apply learning to new situations
• Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives
• Ability to create clear presentations and data visualizations to assist in decision-making and problem analysis
• Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and highly self-motivated
• Professional written and verbal communication skills including public speaking, collaboration, and negotiation
• Proficient working knowledge of HMIS, InfoPort, and CarePoint
• Proficient MS Office Suite skills
• Ability to work nights and weekends

Location: San Antonio, TX 78212 | Category: Operations