Funeral Home Manager

Job Responsibilities

• Work with Market Leadership to understand long-term and short-term business goals and operational priorities in order to provide guidance to location leadership.
• Provide advice, guidance, and approve annual business plans, budgets, financial, production, and revenue goals.
• Accountable for monitoring and achieving annual financial goals within Area of Responsibility (AOR).
• Transfer financial knowledge and how daily activities impact financial outcomes to location leadership to facilitate making appropriate sustainable business decisions.
• Approve expenditures and invoices.
• Provide marketing, advertising, community, and customer guidance to location leadership.
• Leverage corporate and market resources to expand brand and product awareness in order to increase sales and market share.
• Develop and implement plans to improve customer satisfaction index and online community reviews.
• Resolve complex problems providing resolution guidance to location leadership and empowering accountability.
• Assure the location’s operating practices comply with applicable federal & state regulations and Company policies.
• Assure safety, quality control, and compliance standards are adhered to.

Collaboration and Communication

• Collaborate with colleagues and market leadership to remove operational barriers, encourage ideas, and business or operational enhancements.
• Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.
• Develop and implement communication plans for key initiatives and change management.
• Oversee implementation of initiatives and manage change providing leadership and guidance as needed.
• Communicate long-term strategy and annual goals to location leadership; assist staff with further cascading and messaging.

People Development

• Develop a strong, trusting, empowered, and reliable team.
• Understand team members' career aspirations and provide assignments to develop skills and/or close gaps.
• Constructively address issues and provide tangible and appropriate feedback.
• Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover.
• Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration.
• Establishes pay, recommends pay increases, special pays, and career advancements.
• Discipline staff as necessary.
• Writes development plans to close behavior or skill gaps.
• Collaborates with Human Resources throughout discipline, development, and termination processes.
• Recommend and discuss terminations with Market Leadership.