Funeral Home Manager

Responsibilities

• Work with Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals.
• Prepare annual operational and personnel budgets.
• Communicate Company and Market strategies, values, and goals to staff.
• Interpret goals into local actionable plans.
• Collaborate with Finance Field Manager to monitor and understand financial trend, changes, and mechanisms to drive financial goals.
• Approve expenditures and invoices.
• Manage overtime to an acceptable expense.
• Manage the day-to-day operations communicating expectations, delegating workload, and setting priorities ensuring annual goal achievement.
• Review and revise schedules ensuring on-time services that exceed customer expectations.
• Resolve escalated customer issues.
• Assure operations comply with regulations, procedures, and policies.
• Collaborate with local Management for resource sharing, ideas, and business or operational enhancements.
• Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.
• Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company.
• Ensure the maintenance of facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture.
• Plan and implement annual initiatives that may affect resources or goals across locations.
• Collaborate with stakeholders to understand business needs, resource constraints, and negotiate solutions.
• Identify and implement innovative solutions improving efficiencies.
• Support change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; quickly adjust to work within new work structures, processes, requirements or cultures.
• May receive or initiate call to deceased next of kin.
• Exhibiting concern and empathy, facilitates Arrangements Conference while assessing needs and summarizing desired outcomes.
• Discusses available life insurance and available benefits, such as Veteran.
• Promotes funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Everlasting Memory products.
• May preside as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with Company standards.
• Confirms authorization to proceed with service Arrangements.
• Present when the casket containing a human body is placed in a grave, crypt, or burial vault and verifies that any personal belongings are removed from the deceased prior to burial per the Arrangements.
• Develop a strong, trusting, and reliable team.
• Provide oversight, guidance, and coaching including regular informal and formal feedback, identifying developmental needs, and tracking progress.
• Understand team members career aspirations and provide assignments to develop skills and/or close gaps.
• Apply a proactive and collaborative management style in order to increase employee engagement and minimize turnover.
• Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff.