Funeral Director / Embalmer in Training

Overview & Responsibilities

• Interacts with licensed funeral directors to learn about the career
• Greets families and guests
• Answers calls in a timely manner from a multi-line phone system
• Cleans and maintains the preparation room and its supplies
• Processes and maintains at-need and pre-need case files
• Affords assistance with embalming, dressing, cosmetizing, and casketing of the deceased
• Transfers deceased from place of death to funeral home and crematory
• Enters vital information into software systems
• Processes files from start to finish, including filing flag forms, completing trust account forms, ordering death certificates, etc.
• Provides both standard and customized service materials
• Releases urns, service materials, personal property, and flags to families
• Updates list of family members to contact for information
• Responds to emails efficiently and timely
• Stocks and organizes urns
• Places obituaries for families in the newspaper, social media, and website
• Responds and attends to inquiries as required
• Performs other duties assigned

Requirements & Qualifications

• High school diploma or equivalent
• Currently enrolled in or have completed an accredited mortuary science program
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Self-motivated and energetic
• Strong verbal and written communication skills
• Caring, empathetic, and committed to providing best-in-class service to customers
• Sensitivity and knowledge of different philosophical systems and religions
• Knowledge of basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture
• Valid state-issued driver's license with a clear driving record