Fundraising Communications Manager

Position Responsibilities

• Manage, write, design, and edit high-quality content for the Philanthropy team.
• Examples include producing donor newsletters and e-newsletters, solicitation emails and letters, brochures, signage, presentations, advertising, digital fundraising, and special campaign materials.
• Programs supported most heavily include Broadbase, Major Gifts, Florida, Corporate, Special Events and Planned Giving.
• Serve as the email expert for fundraising, implementing dynamic content, personalized messaging journeys, automation, A/B testing, and performance analysis.
• Identify, test, and implement innovative fundraising communication strategies, technologies, and best practices to improve donor engagement and fundraising results.
• Manage a comprehensive communications calendar and oversee multiple concurrent projects from concept through delivery, ensuring deadlines, stakeholder alignment, and quality standards are consistently met.
• Design and implement donor communication journeys across acquisition, renewal, upgrade, stewardship, and re-engagement campaigns.
• Work closely with Philanthropy program managers and Growth team to develop a comprehensive development communications plan that fits within the broader institutional communications plan.
• Liaise with Marketing and Growth colleagues regarding upcoming campaigns for coordination of both internal communications and outbound patron communications.
• Alongside other communications-focused colleagues, regularly source new stories from musicians and program managers, particularly in the education and artistic departments.
• Liaise with external contacts including printers, advertisers, graphic designers, and video producers, managing relationships, logistics, and production process in creation of fundraising materials.
• Ensure that communication content and design are cohesive and adhere to brand standards and best practices, including providing editing assistance to P&A colleagues.
• Work Cleveland Orchestra concerts to support a positive donor experience.

Qualifications

• Bachelor’s Degree in Communications, Marketing, English or related field
• 4+ years relevant work experience
• Superior writing skills (warm, creative, and persuasive) with excellent editing and proofing skills
• Proficiency and experience with email marketing software (Mailchimp, Braze, Prospect2, etc), including audience segmentation, dynamic content, workflow automation, and reporting
• Demonstrated success managing complex, multi-stakeholder projects with competing priorities and deadlines
• Adept at using Adobe Creative Suite (particularly InDesign and Photoshop)
• Experience liaising with printers
• Experience using donor behavior, campaign performance metrics, and audience insights to guide communication strategy and content decisions
• Proficient with Microsoft Office and able to learn and use planning software such as Asana
• Excellent interpersonal skills; ability to communicate with diverse constituency groups
• Display independent, mature judgment
• Able to work a flexible schedule that includes evenings and weekends

Pay

$65,000 - $75,000

Schedule

Flexible schedule that includes evenings and weekends