Fund Services Officer

About Us

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. With a deep understanding of what it takes to succeed in alternatives, we believe in being different in what we do, how we work, and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.

Responsibilities

Client Engagement & Discovery

• Own and optimize Private Credit client end-to-end interactions with the new AD Intelligence platform, identifying existing key pain points and priorities for the initial market roll-out
• Lead structured discovery sessions with Private Credit clients and prospects to translate business requirements into clear product inputs, use cases, and prioritization recommendations
• Serve as the primary product and technology expert for Private Credit clients, enabling commercial demos and maintaining a clear understanding of current and planned technology capabilities

Roadmap & Strategy

• Develop and maintain the Private Credit client-facing roadmap, prioritizing the most impactful use cases and embedding the broader shared capabilities, portal, and Private Credit data/analytics roadmaps
• Quantify the impact of roadmap initiatives where possible to support data-driven decision-making
• Capture and synthesize client feedback and market signals, feeding insights back into product strategy, roadmap planning, and go-to-market positioning

Cross-Functional Leadership

• Build a shared understanding of client needs with technology, business, and delivery teams to generate alignment and confidence in the prioritized roadmap
• Deliver clear requirements for technical design and execution of the highest priority work
• Work closely with the Head of Client Portals as the Private Credit subject matter experts to ensure consistency and ease of use throughout ADI for Private Credit use cases

Product Excellence

• Create a market-leading experience for Private Credit clients through an AI-native integrated servicing platform
• Ensure exceptional usability and consistency across all client touchpoints within the AD Intelligence platform
• Drive continuous improvement through ongoing client feedback loops and market analysis

Requirements

Required Experience

• 10+ years in product management, with demonstrated progression to senior leadership roles
• Fluency in Private Credit market dynamics and ongoing trends, with the ability to anticipate client needs
• Proven experience developing and evolving client-facing enterprise SaaS cloud-native products/solutions from concept through maturity
• Demonstrable experience in early-stage product development and client discovery, including working with ambiguity and rapidly iterating
• Previous roadmap ownership with justified prioritization frameworks and clear outcomes
• Experience with SAFe (Scaled Agile Framework) and disciplined, agile delivery approaches

Leadership & Stakeholder Management

• Ability to manage teams of various seniorities and backgrounds, aligning diverse talents to a strategic vision
• Proven ability to influence varied key stakeholders and deliver within a matrixed organization/structure
• Experience presenting to and guiding conversations with senior financial services professionals, including client partners and prospects
• Strong executive presence with the ability to command credibility across technical and business audiences

Core Competencies

• Strategic thinking with strong execution capabilities
• Exceptional communication and storytelling skills, translating technical concepts for diverse audiences
• Data-driven decision-making with strong analytical and synthesis capabilities
• Client-centric mindset with passion for delivering exceptional user experiences
• Comfortable working in fast-paced, evolving environments with competing priorities
• Deep understanding of AI-enabled products and platforms (preferred)

Benefits

• Industry-leading Alter Domus Academy offering six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning
• Support for professional accreditations
• Flexible arrangements, generous holidays, plus an additional day off for your birthday
• Continuous mentoring along your career progression
• Active sports, events, and social committees across our offices
• 24/7 support available from our Employee Assistance Program
• Opportunity to invest in our growth and success through our Employee Share Plan
• Additional local benefits depending on your location

Pay

We offer a base salary range of $110,000 - $170,000+ for this role. We encourage all candidates to apply and discuss the final package with the recruitment team.