Fund Administrator

About Pacific AdministratorsPacific Administrators (PAI) was founded in 2001 with a mission to provide exceptional Third-Party Administration services to Multi-Employer (Taft-Hartley) Employee Benefit Plan Trust Funds. PAI has been awarded one of Hawaii Business Magazine's Best Places to Work for 2026 and is Hawaii’s Largest Locally Owned & Operated Third-Party Administrator. About the RoleThe Administrator works under the direction of the company’s President to service Taft-Hartley benefit fund clients by managing relationships and directing and coordinating assigned projects. They will work closely with the client Funds’ Legal Counsels, Consultants, Trustees and other professionals to provide client services as outlined in the Client Administrative Services Agreement. The Administrator is responsible for accurate, proper and timely execution of all assigned work and is required to have technical and public relationship skills to deliver a level of service that consistently meets or exceeds client expectations. They will serve as operational manager for at least one department (i.e. the Administration department or other) assisting with achievement of Company Key Performance Indicator related projects. Responsibilities:Attend client trust meetings, benefit fairs, union membership, new hire orientation and conferencesReceive and respond to client inquiries including benefit and claim questions and issuesReview and analysis of monthly financial statements and disbursementsPrepare and finalize meeting minutes, reports and agenda itemsKnowledge of ERISA, current legislation and Department of Labor guidelinesManagement of internal relationships to ensure compliance with client-specific proceduresInterpretation & application of Plan Documents & Summary Plan Descriptions (SPD), and other policiesPlanning, analyzing and evaluating information and company output relevant to assigned client projectsManager to the assigned department supervisor(s) to assist with staff development and performanceAdministration department – Learn support functions to be able to assist when necessaryAssist department supervisor(s) to manage and coordinate department workload for timely completion of assigned responsibilities and projectsReviews client coverage contracts and amendments for accuracyMarket new and renewal businessManage proposals for renewals, identify contentPrepare employee, client and vendor communication materialOccasional neighbor island and mainland travel is required for client meetings and conferencesDrive to client or various locations for attendance of duties requirementsOccasional carrying, loading and transporting of suppliesPerform other duties as assigned Requirements:Bachelor’s degree (BA) in Accounting/Finance or Human Resource Management or equivalent; 5+ years related experience and/or trainingAble to build and manage long-term relationships with the client Funds’ legal counsels, consultants, trustees and plan participantsExcellent oral and written communication skills with the ability to timely acknowledge and respond, deliver clear, concise and accurate oral and written correspondenceAbility to speak to various size groups varying from members, plan professionals and/or trusteesExcellent organizational, project planning and time management skills – must have the ability to establish priorities and objectives, then to gather, classify, and retrieve information to meet deadlinesGood problem solving and decision-making skills with the ability to learn company practicesAble to be flexible to maintain constructive behavior in the face of adversity; to be able to manage stress and prioritize assigned tasks; change course of action when appropriateAble to take initiative for action by oneself without direction from others; to anticipate and develop solutions to problems without the aid of others for assigned projectsAble to work in a team environment, delegate effectively, and work harmoniously with othersAttention to detail and the ability to handle multiple projects and duties at one timeSupervisory experience is required along with a demonstrated ability to manage othersAble to analyze, interpret and understand complex contracts or other legal documentsAble to research and/or respond effectively to inquiriesAble to balance conflicting priorities and appropriately respondProficient in Microsoft Office Suite (Word, Excel, PowerPoint, etc.)Vehicle (automobile) and valid driver’s license is required Nice to Haves:Experience working with multi-employer ERISA Taft-Hartley Funds a plusExperience in pension, annuity, vacation and holiday and/or health and welfare fundsClaims and processing and electronic data transfers a plus Working Conditions:PAI offices are indoors & air-conditioned while conditions may vary at client locationsMonday to Friday, 8:00 - 4:00 PM or 8:30 AM - 4:30 PM, with a 1-hour unpaid lunchThe duties assigned will have situations that will require extra timeSome weekends, as needed for client meetings, benefit fairs or educational conferences BenefitsMedical, Dental, Vision Insurance & Prescription Drug Coverage - 100% of Employee's Medical Insurance premiums are paid for by the company for a single participant (or 50% of Employee + Dependents total premiums)Paid Vacation, Sick and Personal Time401(k) Plan with Company MatchCommuter Benefit - 50% of the cost of monthly Bus pass or 50% of Parking is paid for by the companyMonthly Movie DaysFlexible Spending AccountGroup Life Insurance