Functional Lead

Position Overview

Wilsonart, in Boston, currently has an opening for a Functional Lead. This person will:

• Oversee specific office operations of the distribution center.
• Gives direction to all area personnel in the assigned department/location.
• Performs other tasks as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Oversees the operation of customer service and office functions.

• Serves as a resource to others in the resolution of complex problems and issues.
• Trains office and customer service team members.
• Assigns and supervises employee assignments.
• Maintains and processes all required documentation.
• Affords assistance to the needs of the customers.
• Performs other tasks as required.

Knowledge, Skills & Abilities

• Knowledge of safety standards applicable to the work area and other pertinent rules/regulations governing work activities.
• Knowledge of computers sufficient to utilize Microsoft Suite (spreadsheets, databases, etc.).
• Ability to communicate well in oral and written forms.
• Ability to organize and prioritize activities.
• Ability to supervise/lead people.
• Ability to analyze problems and develop solutions.

Education and/or Experience

• Bachelor Degree Required or equivalent combination of education and experience; 1yr experience may substitute for 1yr of degree.
• Business Administration or closely related field.
• Experience 5+ years experience in Customer Service and leading in Customer Service Team.
• Experience leading projects or teams in a manufacturing environment is preferred.

Physical Demands

• Sitting in the same location of standing/walking;
• Required to stoop, climb or lift light material (10-20lbs) or equipment.
• Located in a comfortable indoor area.

Benefits

• Medical, dental, and life insurance.
• Company-paid short- and long-term disability.
• FSA and dependent care options.
• Vision and legal benefits.
• Gym discounts and wellness clinics.
• Tuition reimbursement—for you and your dependents.

Opportunities to Grow

• Clear paths to promotion and internal mobility.
• Training, coaching, and mentorship.
• Development programs to support your goals.
• Time for what matters.
• Paid vacation and holidays in your first year.
• A culture that respects work-life balance.

About the Role

Wilsonart is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We’re looking for people who are ready to learn, ready to lead and ready to make a difference. If that sounds like you, you can win at Wilsonart.