Functional Consultant /Business Analyst

About the role

This role is eligible for the company’s commission plan. Responsible for gathering and analyzing client requirements and performing system configuration to build applications using our SaaS low-code application platform builder to meet client needs.

Responsibilities

• Lead requirements analysis by collaborating with client stakeholders, leading workshops to understand their business needs, identifying and documenting requirements, and collaborating with solution developers to translate business requirements into well-architected solutions
• Develop detailed technical solution documentation in support of client business objectives, including process flowcharts, diagrams, user guides, etc.
• Participate in and/or lead technical design sessions with solution developers
• Create, update, configure, and maintain business applications with our low code application platform
• Ensure all production changes are made in accordance with lifecycle methodology, version control, appropriate testing, and risk guidelines
• Stay informed of new technologies and be aware of new platform capabilities, industry standards, and best practices
• Conduct working sessions with clients to facilitate feedback; resolve technical issues during client review and testing
• Lead end user and administrator training sessions
• Facilitate User Acceptance Testing, providing guidance to end users and resolving reported issues
• Troubleshoot and debug system errors and implement solutions to resolve them
• Able to travel domestically as needed up to 10%

Qualifications

• Demonstrated experience leading requirements analysis activities, including documenting functional requirements and maintaining traceability to test cases
• Demonstrated experience leveraging an in-depth understanding of software capabilities to address business challenges
• Understanding of enterprise software and database structures
• Knowledge of software development and deployment methodologies (e.g., Scrum) and related tools (e.g., Confluence, JIRA, Smartsheet, PlanView, Git, Jenkins, Bamboo, TFS, etc.)
• Knowledge, Skills, And Abilities: Strong analytical mindset and ability to assess client business needs; Ability to analyze technical options and formulate recommendations; Excellent verbal and written communication skills, including the ability to clearly and patiently communicate technical concepts to a non-technical audience; Exceptional attention to detail; strong organizational and prioritization skills; Capable of managing multiple tasks and projects simultaneously; Self-starter with a high degree of integrity and professionalism; Passion for learning and personal growth, specifically when it comes to technology; Proficiency in Microsoft Word, Excel, PowerPoint, and SharePoint

Our Wish List

• Prior experience in a technical consulting role implementing commercially available SaaS solutions (Certifications or prior experience with software such as Salesforce, Appian, or ServiceNow a plus)
• Experience working with low code platforms and workflow automation (MS Power Apps / Logic Apps is a plus)
• Experience working with APIs (Application Programming Interface, e.g., REST / Graph) preferred
• Ability to use mockup tools such as Figma, PowerPoint, etc. to explain design approaches
• Experience using JavaScript to build user experiences

Benefits

Competitive Wages and Career Advancement
Hospitality and Welfare options include (medical, dental, and vision) health savings accounts with company contributions, medical flexible spending, and dependent care.
401(k) with company match
Continuing education program
Uncapped flexible time off, accrued sick and parental leave
Monthly virtual team activities
Profit Sharing Bonus