FUNBOX Party Coordinator

Description FUNBOX is the world’s largest bounce park — an immersive, screen-free experience designed to get kids moving, laughing, and connecting with their families. We operate high-energy, high-volume inflatable parks that prioritize safety, guest experience, and operational excellence. Visit funbox.com to learn more about the company or visit our Instagram account instagram.com/funbox. About The Role As a Party Coordinator, you are the effective manager and lead operator of the birthday department. You own the end-to-end party experience — from confirming bookings and preparing itineraries to leading your team through a smooth execution day. You’ll serve as the liaison between guests and internal departments, ensuring FUNBOX parties are organized, energetic, and memorable. This role is ideal for someone who thrives in structured, fast-paced environments, has strong customer service instincts, and enjoys managing events and small teams. Responsibilities Party Planning & Guest Coordination Confirm all party bookings via phone, email, and booking softwareBuild and print detailed itineraries for each scheduled eventAct as the main point of contact for party parents before and during the eventGreet birthday families upon arrival and orient them to the space and scheduleTroubleshoot delays, guest count changes, and last-minute questions professionally Team Leadership & Execution Lead and coach Party Hosts to deliver consistent, high-quality serviceAssign hosts to parties and communicate timelines clearlyEnsure rooms are set, cleaned, decorated, and reset on timeOversee timing of play, food, cake, and gift portions of the partyProvide in-the-moment support to Hosts and escalate issues when necessary Cross-Departmental Collaboration Communicate with Cashiers for check-in and headcount verificationCoordinate with kitchen/snack team for food and cake readinessWork with MOD and Front Desk to monitor party transitions and timing Reporting & Quality Assurance Ensure all party materials, signage, and checklists are accurateSubmit post-party reports including upsells, feedback, and incidentsReview performance of Hosts and recommend improvements Compensation $19.00-$20.00 per hour Requirements 1–2 years experience in event planning, guest service, or coordinationStrong communicator with excellent organizational skillsComfortable managing schedules, logistics, and leading a small teamCalm under pressure with a warm, professional demeanorPrior experience in family entertainment, hospitality, or birthday/event settings is preferredMust be available on weekends and during peak party hours