Fun Mountain Assistant Manager

About the Role

This position assists all aspects of Big Cedar Lodge Fun Center, including but not limited to bowling, ropes course, go-kart track, and other activities. The primary responsibility is to ensure the areas overseen provide guests with safe and enjoyable experiences aligned with our Mission and Values, driving both revenue and profitability.

Responsibilities

• Protect and drive Big Cedar culture and values in all interactions.
• Ensure offerings are of the best quality, safe, and create new, educational, or value-added experiences for guests.
• Provide leadership and direction to management teams in areas of responsibility.
• Assist in planning, scheduling, supervising, and coordinating daily operations of the Fun Center.
• Routinely inspect areas of ownership to observe processes, guest experiences, and gather feedback from guests and associates.
• Hire, train, develop, coach, and manage leaders and associates in operational units.
• Gather and analyze guest feedback to address and correct issues and concerns.
• Administer resort policies fairly and consistently.
• Utilize an “open door” policy to address associate problems or concerns in a timely manner.
• Attend staff meetings.
• Confer regularly with the Fun Center Manager and other Company personnel to plan, coordinate, and evaluate services/activities, exchange information, and resolve problems.
• Deal with special problems related to inventory, purchasing, personnel, equipment, etc.
• Perform other related duties as assigned.

Requirements

• 2–3 years of previous leadership experience, or a combination of education and experience from which comparable knowledge is acquired.
• Good administrative, math, and supervisory skills; some previous supervisory and budget administration experience.
• Ability to deal effectively with customers and other Company personnel.

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job:

• Communicate clearly and effectively with guests and associates.
• Occasionally required to climb or balance, stoop, kneel, crouch, or crawl.
• Regularly lift and/or move up to 25 pounds.

Skills and Competencies

• Management Competencies:
  • Ability to effectively adjust to major changes in work tasks or the work environment.
  • Aligning Performance for Success – Skilled at focusing and guiding others in accomplishing work objectives.
  • Building a Successful Team – Skilled at building a cohesive team and facilitating goal accomplishment.
  • Building Trust – Ability to interact with others in an honest, fair, and respectful way.
  • Customer Focus – Ability to develop and sustain productive customer relationships.
  • High Work Standards – Sets high standards of performance for self and others.
  • Planning and Organizing – Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
  • Problem Solving / Decision Making – Ability to identify and understand issues and opportunities; develop solutions.
• Skills and Knowledge:
  • Communicating effectively in writing as appropriate for the audience.
  • Basic computer skills (e.g., personal computers, word processing software, Internet browsers).
  • Reading comprehension – Understanding written sentences and paragraphs in work-related documents.
  • Oral comprehension – Ability to listen to and understand information and ideas presented through spoken words.
  • Clerical – Knowledge of administrative and clerical procedures and systems.
  • Analytical/Critical Thinking – Ability to gather and organize information using a logical and systematic process.
  • Customer and Personal Service – Knowledge of principles and processes for providing customer services.
  • Number Facility – Ability to add, subtract, multiply, or divide quickly and correctly.
  • Creativity – Ability to develop unusual or clever ideas about products, services, or situations.

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Medical, dental, and vision coverage.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Voluntary benefits.
• 401k Retirement Savings.
• Paid holidays, vacation, and sick time.
• Bass Pro Cares Fund.
• And more!