Fully Remote Patient Collections Specialist

Key Responsibilities

• Perform billing and collection activities within established timelines
• Verify and apply Medicaid, HMO, and insurance billing codes and reimbursement rates
• Auxiliary with audits, ensuring compliance and quality assurance of documentation
• Manage high volumes of phone communication with clients, families, and payers
• Maintain and update billing databases and EMR systems
• Respond to inquiries and documentation requests within 24 hours
• Collaborate with clinicians, administrators, and RCM leadership
• Represent Chrysalis Health professionally during all interactions
• Communicate with patients professionally and compassionately
• Resolve billing issues and denied claims
• Maintain all annual training and compliance requirements

What You Need to Succeed

• Highly organized and detail-oriented
• Skilled in navigating Microsoft Office (Word, Excel, Access)
• Comfortable with databases and billing systems (e.g., Winasap 2000)
• A strong communicator with excellent customer service skills
• Able to work independently while collaborating with a remote team
• Careful, patient, and mission-driven
• Knowledge of insurance and Medicaid billing
• Excellent communication skills
• Able to work independently in a remote environment

Minimum Requirements

• A high school diploma or GED
• At least one year of billing, collections, financial services, or administrative experience in a healthcare environment
• Proficiency with computers, billing software, and EMR systems
• A clear background check annually

Benefits

• Comprehensive benefits package, including: Employer-contributed health, dental, and vision insurance
• Pet insurance options
• Life insurance and voluntary GAP insurance
• 401(k) with employer match

Why Join Us?

• Professional growth opportunities, including pathways into administrative and clinical roles
• Work from the comfort of your home while making a direct impact in your community
• Supportive and collaborative team environment
• Opportunity to grow in healthcare revenue cycle
• Opportunity to work with diverse populations and make a lasting impact

Company Information

• A collaborative and supportive work environment
• Equal employment opportunity employer
• Committed to maintaining a Drug-Free Workplace