Fulltime Customer Experience Manager

About the role

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results.

Responsibilities

• Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
• Plan and lead the execution of class and in-store events in accordance with Company programs
• Manage and execute shrink and safety programs
• Affix cash reconciliation and bank deposits
• Affix inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
• Affix the onboarding of new Team Members
• Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
• Serve as Manager on Duty (MOD)

Requirements

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Ability to bend, lift, carry, reach, and stretch
• Ability to lift heavy boxes and access high shelves by ladder or similar equipment

Qualifications

• Preferred Type Of Experience: Retail management experience preferred

Skills

• Preferred Knowledge/Skills/Abilities: Other duties as assigned

Benefits

• Health insurance (medical, dental, and vision)
• Paid time off
• Tuition assistance
• Moderate employee discounts

Pay

• N/A

Schedule

• N/A

Benefits

• N/A

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