Full-Time Visitors Services Manager

We need to output HTML fragment only, with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, not invent or summarize away detail. Remove boilerplate etc. We need to parse the posting. Key info: - Title: Visitor Services Manager: Full-Time (Exempt) Rate: $53,040.00 annually ($25.50 hourly) to $91,520.00 annually ($44.00 hourly) - Location: Concord Woods Nature Park, Concord Township, Ohio 44077 - Position Summary: description. - Position Requirements: Education and/or Experience: bullet list. - Required Training: mention. - Essential Duties And Responsibilities: long list. - Supervisory Responsibilities: note. - Qualification Requirements: paragraph. - Computer Expertise Required / Equipment Operated: bullet. - Additional Information: Knowledge, Skills, Abilities sections. - Physical Demands, Work Environment, Potential Hazards, General Expectations: maybe we can include under Requirements? But we should only create sections if there is real specific content. The instructions: Use headings for section headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content to these headings. We have Pay: given rate range. So we need a Pay section with that info. Schedule: mention "Must be able to work a schedule that may include evenings, weekends, and holidays based on operational needs." Also later: "The position may require occasional evening, weekend, or holiday work based on operational needs." So we can put schedule info. Benefits: there is a Benefits paragraph listing benefits. About the role: could be Position Summary. Responsibilities: Essential Duties And Responsibilities. Requirements: Education and/or Experience, Required Training, maybe also Computer Expertise? But Computer Expertise could be under Skills or Requirements. We'll decide. Qualifications: maybe the Qualification Requirements paragraph plus Supervisory Responsibilities? Or we could treat Qualification Requirements as Qualifications. Skills: the Knowledge, Skills, Abilities sections. We must not create sections with filler like "commensurate with experience". We have actual content. We must not repeat job title as heading. We must not include Job ID/requisition numbers. We must output only HTML fragment. We need to use

for each section heading. Under each heading, we put appropriate content:

for prose,

• for lists. We need to preserve all substantive information. So we need to include details like location, etc. Where to put location? Possibly in About the role or maybe a separate meta? But we only have those headings. Could include location in About the role paragraph. We must not include boilerplate like EEO etc. The posting didn't have that explicitly but there is some generic language like "Lake Metroparks may provide reasonable accommodations..." that's okay to keep as it's substantive? It's about accommodations; it's not boilerplate? Might be considered generic but it's part of the posting. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The accommodation statement is not exactly EEO but could be considered legal. However it's about reasonable accommodations; might be considered boilerplate but it's also substantive about policy. Safer to keep? The instruction says remove EEO/equal-opportunity boilerplate. The accommodation statement is related to ADA, could be considered EEO. Might be safer to remove it. However the instruction says "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate". The accommodation statement is legal. I'd remove it to be safe. Also remove duplicated lines. We need to preserve all substantive information: so we need to keep the essential duties list, responsibilities, etc. Let's extract sections. **About the role** (Position Summary + location maybe). We'll combine: "Lake Metroparks is seeking a Visitor Services Manager to lead visitor services operations, including program and facility registration, customer service processes, staff supervision, financial transaction procedures, scheduling support, and related administrative functions. This position helps ensure responsive, accurate, accessible, and respectful service for participants, visitors, volunteers, employees, and community partners. Location: Concord Woods Nature Park, Concord Township, Ohio 44077." We could also mention Full-Time (Exempt) but that's covered in Pay maybe. **Responsibilities**: list of essential duties. We'll convert each sentence into
• . Need to keep all. List: - Follows all applicable safety procedures, reports hazards or incidents promptly, and supports a safe environment for participants, visitors, volunteers, and staff. - Develops, implements, and updates departmental policies, procedures, and service standards in alignment with Lake Metroparks expectations. - Supervises assigned visitor services staff, including participating in selection, hiring, training, scheduling, coaching, performance feedback, and daily work direction. - Verifies daily receipts and deposits, prepares reports for the Finance Department, and supports accurate and timely processing of financial information. - Oversees departmental software systems and coordinates with Information Technology staff to support reliable registration, payment, and reporting processes. - Develops, manages, and approves departmental work schedules to support service coverage and operational needs. - Administers payment card processing procedures at assigned locations and supports compliance with financial controls. - Develops and manages the departmental budget and monitors expenditures according to Park District procedures. - Serves as petty cash manager and maintains records in accordance with established procedures. - Oversees bus driver scheduling and related visitor service transportation coordination as assigned. - Oversees the volunteer courier program and coordinates related schedules, communication, and service needs. - Works with the vehicle maintenance department to support maintenance coordination for buses and courier vehicles. - Oversees registration and scheduling processes for District programs, facility use, and ticketed events. - Coordinates the Gift That Grows program. - Coordinates with the Lake Parks Foundation regarding scholarship application processing and related participant support. - Responds to participant and visitor concerns, supports resolution of service issues, and escalates matters when appropriate. - Supports compliance with recommendations from the State Auditor and applicable Park District procedures. - Performs other duties as assigned by the supervisor. Also Supervisory Responsibilities: "This position supervises assigned visitor services employees and supports hiring, training, scheduling, work direction, coaching, and performance feedback." This is similar to earlier bullet; but we can include as a bullet or note. Might be duplicate; we can keep but ensure not duplicate. The earlier bullet already includes supervising staff. The supervisory responsibilities bullet is essentially same. We could keep it as a separate bullet but it's duplicate. To avoid duplication, we could omit the supervisory responsibilities bullet as it's covered. However we need to preserve all substantive information; if we omit it, we lose that statement. But it's essentially same as earlier bullet. Might be considered duplicate. The instruction says remove duplicated lines. So we can drop the supervisory responsibilities bullet as duplicate. **Requirements**: Education and/or Experience, Required Training, maybe also Computer Expertise? But Computer Expertise is more of a skill. We'll put under Requirements: Education and/or Experience bullet list, Required Training bullet. Education and/or Experience bullet points: - Associate degree in hospitality, business administration, public administration, recreation, communications, or a related field preferred; equivalent education, training, and experience may be considered. - At least three years of customer service, visitor services, registration, hospitality, or related public-facing experience required. - One to two years of supervisory or lead-worker experience required; three or more years preferred. - Must possess a valid driver’s license and be insurable under Lake Metroparks’ liability policy. - Successful completion of a pre-employment drug screen and background check is required. - Must be able to work a schedule that may include evenings, weekends, and holidays based on operational needs. - Must be able to travel between Lake Metroparks locations as needed and operate assigned vehicles when required, while remaining insurable under Lake Metroparks’ liability policy. - Must be able to work independently, collaborate with others, and provide leadership for assigned projects, staff, and service functions. Required Training bullet: - All Lake Metroparks employees must complete and maintain required training, which may include safety, fraud prevention, ethics, sexual harassment prevention, and additional job-specific training. We could also include Computer Expertise under Requirements or Skills. Let's put under Skills. **Qualifications**: The Qualification Requirements paragraph: "To perform this job successfully, an employee must be able to perform each essential duty satisfactorily. The requirements and duties listed are representative of the knowledge, skills, and abilities required. Lake Metroparks may provide reasonable accommodations and workplace supports for employees with barriers to employment to perform the essential functions." The accommodation sentence maybe legal; we could remove it as boilerplate. Keep first two sentences. Thus Qualifications section: paragraph with those two sentences. **Skills**: Knowledge, Skills, Abilities sections. We need to capture Knowledge, Skills, Abilities bullet lists. Knowledge: - Knowledge of customer service principles, visitor services practices, and respectful communication with diverse participants, visitors, volunteers, coworkers, and community partners. - Knowledge of registration, scheduling, financial transaction, deposit, and recordkeeping procedures. - Knowledge of basic supervisory practices, including scheduling, training, coaching, and performance feedback. - Knowledge of applicable safety practices, confidentiality expectations, and Lake Metroparks policies and procedures. Skills: - Strong interpersonal, verbal, and written communication skills. - Strong customer service and conflict-resolution skills, including the ability to respond to concerns calmly, professionally, and respectfully. - Skill in supervising, training, scheduling, and supporting staff in a service-focused environment. - Skill in organizing work, managing priorities, meeting deadlines, and maintaining accurate records. - Skill in using technology to support registration, reporting, communication, scheduling, and payment processing functions. - Skill in handling confidential information with discretion and sound judgment. Abilities: - Ability to interact with participants, visitors, volunteers, coworkers, supervisors, and community partners with courtesy, patience, and respect. - Ability to define problems, gather and review information, identify options, and support practical decisions. - Ability to work independently, collaborate as part of a team, and lead assigned projects or work groups. - Ability to communicate effectively with participants, visitors, volunteers, coworkers, supervisors, and community partners. - Ability to maintain professionalism, confidentiality, and appropriate conduct when addressing service concerns, conflicts, or sensitive information. - Ability to support inclusive service practices for people with a range of needs, communication preferences, and barriers to participation or employment. We could also include Computer Expertise: "Proficient in computers, web-based registration or customer management systems, email, and Microsoft Office applications, including Word, Excel, Outlook, and related programs. Able to safely operate standard office equipment, telephones, printers, scanners, payment processing equipment, and assigned Park District vehicles when required." This could be under Skills as well. We'll add as bullet under Skills. **Pay**: The rate range: "$53,040.00 annually ($25.50 hourly) to $91,520.00 annually ($44.00 hourly)". We'll put in a paragraph. **Schedule**: The schedule requirement: "Must be able to work a schedule that may include evenings, weekends, and holidays based on operational needs." Also later: "The position may require occasional evening, weekend, or holiday work based on operational needs." We'll combine. **Benefits**: The benefits paragraph: "Lake Metroparks offers a generous, comprehensive benefits package for full-time employees, including: Health, dental, and vision insurance Ohio Public Employees Retirement System (OPERS) membership Employer-paid life insurance Paid leave, including vacation, personal, sick, and holiday leave Optional benefits, including additional life insurance, short-term disability coverage, and deferred compensation Mental health support and employee assistance programs (EAP) Additional benefits, including Northeastern Ohio Inter-Museum Council membership,