Full Time Universal Banker - Kutztown *Bilingual in Spanish Preferred*

About the role

We are seeking a Full Time Universal Banker to join our team in Kutztown, Pennsylvania. Bilingual in Spanish is preferred but not required.

Responsibilities

• Servicing member's basic transactional needs
• Conducting general account maintenance
• Earning and maintaining Financial Wellness counselor certification to assist members in realizing their long-term financial goals
• Utilizing our Member Engagement Model to determine member needs and develop appropriate credit solutions
• Following up on loan applicants and ultimately closing loans
• Keeping current on all FCFCU products and services
• Utilizing Smartphones and tablets to personally demonstrate alternative banking channels including mobile and online banking
• Maintaining knowledge of fundamentals of lending, loan documentation, and corresponding loan compliance (obtain NMLS license)
• Making appropriate referrals to Mortgage and Investment specialists
• Troubleshooting and problem-solving while handling member objections

Requirements

• 1-2 years retail or customer service experience
• High School diploma
• Basic computer and keyboarding skills
• Strong oral and written communications

Qualifications

While not required, bilingualism in Spanish is preferred.

Skills

• Obsessed with delivering exceptional service
• Driven to help make member's lives better
• Organized and able to multi-task effectively
• Excellent understanding of the business
• Pride in being a part of something bigger
• Thrives in a collaborative, team environment
• Passion for learning and developing skills
• Fearless when it comes to learning new concepts

Benefits

First Commonwealth FCU is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other characteristic protected by law.

Pay

Compensation is commensurate with experience.

Schedule

Lobby hours are Monday - Friday: 9:00am - 5:00pm and Saturday: 9:00am - 1:00pm.