Full-Time Training Center Administrator - Williamstown, New Jersey

About the role

At All-Star Sports Academy (ASSA), Training Center Administrators are the first impression for our families and athletes. You will manage the front desk, handle scheduling calls and in-person discussions, and welcome our families and athletes to the training center. This is an hourly non-exempt role that reports to the respective general manager.

Responsibilities

• Manage scheduling communications, incoming and outgoing phone or email conversations – focus on filing instructor lesson schedules and event schedules.
• Update client records in ASSA Client Relationship Management system.
• Manage incoming inquiries and customer service issues and escalate accordingly.
• Collaborate with General Managers for daily activity and focus areas for the training center.
• Oversee calendar management: add staff availability, coordinate systems correspondence to customers, maximize training center room schedule, and block out training centers for future practices, programs, special events, etc.
• Maintain customer lists (customer data and reports) as needed for targeted outreach.
• Participate in weekly meetings: individual and department meetings on reporting, ongoing training, language development, customer concerns, and system improvements.
• Create and disseminate reports as assigned by the general manager.
• Work with corporate staff to support training of new employees on ASSA systems, processes, policies, and best practices.
• Assist in Accounts Receivables, payment plan structures, and processing of payments.
• Provide an excellent experience through friendly and courteous customer service to parents and players.
• Other duties as assigned.

Requirements

• High school diploma preferred.
• Sales or front desk experience preferred.
• Customer-oriented with problem-solving capabilities; able to keep on task until resolution.
• Strong work ethic and excellent communication skills.
• Positive, energetic attitude with a strong desire to succeed.
• Team-oriented.

Physical Requirements

• Must be able to lift 25 lbs.
• Must be able to stand for long periods of time (3+ hours).
• Flexibility to work on weekends, if necessary.
• Must be able to be on feet for extended periods of time.