Full Time Teller Position - Clermont

About the role

Come join the McCoy Federal Credit Union team, a growing credit union that CARES about the community we serve! We're currently hiring Full-Time Bank Tellers to join our community-focused Credit Union team.

Responsibilities

• Processes a range of transactions and aids members with account management.
• Promotes credit union products and services by identifying member needs and delivering appropriate recommendations.
• Cultivates strong member relationships through personalized service aligned with the credit union’s mission and core values.
• Represents McCoy Federal Credit Union in a courteous and professional manner, maintaining an appropriate appearance, and delivering exceptional member service.
• Exercises sound judgment and integrity with trustworthiness, demonstrating accountability by following through on commitments and proactively addressing problems.
• Protects member account information and upholds strict confidentiality.
• Minimizes credit union losses by following proactive procedures and alerting branch management of unusual or suspicious activities.
• Retains comprehensive knowledge of member service guidelines, operating procedures, and applicable state and federal regulations.
• Educates members on credit union policies and actively promotes products and services including self-service tools, mobile apps, and new emerging technologies.
• Affords assistance with opening and closing accounts, certificates, and other credit union products and services.
• Performs and authenticates transactions for personal and business accounts including deposits, loan payments, withdrawals, transfers, and other member service requests.
• Processes cash advances, cashier's checks, travelers' checks, money orders, stop payment requests, and check orders for member accounts.
• Verifies identification, signatures, and account balances while confirming that all required documentation and forms are accurately completed, filed, and processed.
• Handles account maintenance requests, including changes to member names, addresses, and telephone numbers.
• Issues and replaces debit and credit cards.
• Reviews documentation for negotiability and endorsements and monitors deposit amounts for accuracy and compliance.
• Conducts daily, weekly, and monthly tasks including drive-up service, preparing Currency Transaction Reports and Suspicious Activity Report documentation, and conducting audits for vaults, ATMs, and cash recyclers.
• Supports operations by assisting with branch opening and closing procedures, balancing activities, and correcting teller discrepancies.
• Manages incoming member calls, directs inquiries, records and relays messages correctly.
• Completes reports and maintains all records accurately along with participating in required meetings and training sessions.
• Notifies management of all branch activities, discrepancies, and other significant concerns that cannot be resolved independently.
• Demonstrates effective coordination and communication with colleagues and members by providing support as needed and acknowledging feedback.
• Promotes a clean, organized, and secure work environment.
• Performs other duties as assigned.

Requirements

• High school diploma required.
• Strong computer skills required.
• Previous cash handling, customer service, retail, or sales experience is a plus.
• Previous experience in banking or credit union is preferred but not required.
• Excellent communication and interpersonal skills.

Qualifications

• Starting wage of $15.00 per hour, with annual raises and opportunities for advancement.
• Monday to Friday schedule (No weekends).
• No banking or credit union experience required—we provide paid training!
• $9,000 in employer-paid insurance benefits annually at no monthly cost for employee-only coverage, including:
• Health Insurance
• Dental Insurance
• Long-Term Disability Insurance
• Life and AD&D Insurance
• Dependent coverage is available for health and dental plans
• 401(k) program with employer matching after 6 months of service.
• Generous Paid Time Off.
• Paid holidays.
• Dedicated Care Center to treat sniffles to chronic conditions.
• Tuition reimbursement after 6 months of service.

Skills

• Excellent listening skills, clear verbal communication skills.
• Ability to comprehend credit union policies and procedures.
• Ability to stay calm under stressful situations.
• Excellent computer skills.
• Attentive to details.
• Accurate, detailed, and a self-starter who can use sound judgement when addressing member issues.
• Ability to positively interact with other departments.

Benefits

• $9,000 in employer-paid insurance benefits annually at no monthly cost for employee-only coverage, including:
• Health Insurance
• Dental Insurance
• Long-Term Disability Insurance
• Life and AD&D Insurance
• Dependent coverage is available for health and dental plans

Pay

• Starting wage of $15.00 per hour, with annual raises and opportunities for advancement.

Schedule

• Monday to Friday schedule (No weekends).