Full Time Teller - Catskill, NY

At Trustco Bank, we’re committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member’s contribution and offer a supportive, collaborative work environment.

About the role

Teller is the frontline ambassador of Trustco Bank, delivering exceptional customer service with professionalism and integrity. This pivotal role combines precision, efficiency, and a commitment to safeguarding our clients’ financial privacy. As a trusted representative, you will facilitate seamless banking transactions while upholding the highest standards of operational security and compliance. Trustco Bank values dedicated professionals committed to excellence. If you thrive in a dynamic environment and aspire to grow within the banking industry, we invite you to become part of our esteemed team.

Responsibilities

• Accurately and efficiently process deposits, check cashing, and withdrawals, verifying cash and endorsements, and issuing receipts with meticulous attention to detail.
• Cross-sell and educate clients on the Bank’s diverse financial products and services, enhancing client relationships and fostering financial wellness.
• Handle credit card payments, issue money orders, bank checks, and accept loan payments, ensuring accuracy and security.
• Manage night deposit bags, admit clients to safe deposit boxes, and maintain confidentiality and security at all times.
• Respond promptly to customer questions, provide account balances, and assist with general banking needs, cultivating a welcoming environment.
• Perform end-of-day balancing of transactions, verify cash totals, and reconcile Automated Teller Machines (ATMs). Maintain detailed reports and logs to ensure compliance and accurate record retention.

This job description is not exhaustive; duties and responsibilities may change at any time with or without notice.

Requirements

• High School Diploma or equivalent
• Proven experience in customer service and cash handling
• Strong verbal communication skills
• Fluent in English; bilingual a plus
• Access to reliable transportation
• Highly organized with exceptional multitasking abilities
• Ability to thrive in small team environments
• Willingness to participate in ongoing training and development
• Ability to lift 10–20 lbs., stand for extended periods

Qualifications

• Previous banking or financial services experience (preferred)

Benefits

• Medical, dental, and vision insurance
• Health savings account with an annual employer contribution
• 401(k)-retirement plan with generous employer match
• Paid time off plus 11 paid federal holidays
• Training and professional development programs
• Tuition reimbursement
• Reduced fees and rates on certain loan products

Schedule

• Mon & Wed: 8:30 AM – 5:00 PM
• Tue: 8:30 AM – 3:00 PM
• Thu–Fri: 8:30 AM – 6:00 PM
• Sat: 8:30 AM – 1:00 PM (rotating schedule)
• Sun: Closed

Employees may need to remain 15–30 minutes after closing.