Full-Time Teller

About the role

We’re looking for a Full-Time Teller to join our Sutton South Branch team. This role thrives on delivering exceptional customer service, learning new things, and working in a dynamic environment where no two days are the same. If you want to be part of a team that makes a difference in the community, we’d love to have you.

Responsibilities

• Exceed customer service expectations by greeting customers warmly, using their names, and building rapport to foster loyalty.
• Process all teller transactions accurately and efficiently according to bank policies and procedures.
• Cross-sell products and services, making referrals to other staff or departments to meet customer needs.
• Demonstrate basic product knowledge and handle customer inquiries as needed.
• Organize and set up your workstation, including computer opening procedures, cash ordering, and supplies.
• Verify all transactions and balance your cash drawer at the end of each shift to comply with UniBank Teller Standards.
• Resolve proof discrepancies with assistance as needed.
• Perform clerical duties, including transaction and branch proof documentation.
• Process night drop work as assigned.
• Assist the ATM Custodian with cash replenishment, ATM proof, and ATM maintenance and troubleshooting.
• Participate in community and networking events.
• Comply with on-site operational compliance, internal controls, security policies, and procedures, ensuring adherence to all laws, regulations, and corporate policies, including BSA reporting, CRA, and Regulation CC.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Good verbal, math, and customer service skills, with clerical accuracy and attention to detail.
• Demonstrated ability to handle challenging customer situations with poise and tact.
• Cash handling and customer service experience required.
• Ability to work a flexible schedule.

About UniBank

UniBank is a team of civic-minded financial professionals dedicated to enriching people, businesses, and municipalities across New England. As a mutual bank owned by its customers, we focus on local service, community support, and innovative solutions for affordable housing, community development, and independent businesses. With over 150 years of history, we blend consumer, civic, and business banking with cutting-edge technology to deliver unique and effective solutions. We are committed to fair, competitive, and market-informed pay for our employees.

Pay

The estimated base hourly rate for this position is $18.00/hr to $21.00/hr. The final offer will be determined based on skills, education, experience, certifications, and internal equity considerations.