Full-Time Teller

This is an in-office position located in Chatham, Illinois.

About Us

At INB, your career is more than a job; it’s a chance to make a difference. As a locally owned, community-focused bank, we help individuals and businesses reach their financial goals through personalized service and trusted relationships. Our team is built on care, creativity, teamwork, balance, smart work, and enthusiasm. Join us and be part of a purpose-driven culture that makes a positive impact every day.

Why Join Us?

• Growth Potential: Access to continuous training and development to advance your career.
• Collaborative Environment: A close-knit team where your ideas are valued and teamwork is core.
• Cutting-Edge Technology: Work with the latest banking technology and digital solutions.
• Impactful Work: Play a crucial role in helping customers achieve their financial dreams.
• Competitive Benefits: Comprehensive benefits package, including health coverage, retirement plans, and more.

Responsibilities

• Greet all bank customers as they enter the branch in a courteous and professional manner.
• Operate a teller window to process transactions within established guidelines, including:
  • Individual and commercial deposits
  • Savings and checking transactions
  • Cash advances
  • Loan payments
  • Credit card payments
• Enter customers' transactions into the computer to record them and issue receipts.
• Assist customers with questions regarding their accounts; place holds on accounts as appropriate.
• Order daily supply of cash and count incoming cash; balance currency, coin, and checks in cash drawer.
• Provide courteous, efficient service and develop new business by acquainting non-customers with bank services and presenting current customers with additional services.
• Identify and respond to cross-sale opportunities by referring customers to the appropriate bank personnel.
• Record customer interactions in the bank's CRM platform.

Requirements

• Customer-Centric Attitude: Positivity and a friendly demeanor to brighten customers’ day.
• Detail-Oriented: Precision in handling transactions; cash handling experience preferred.
• Communication Skills: Proficient in explaining banking products and resolving customer concerns.
• Tech-Savviness: Comfortable with digital platforms and guiding customers through technology.
• Team Player: Thrive in a collaborative environment and support colleagues.

Qualifications

• High school diploma or equivalent required.
• Six months to one year of related experience and/or training in cash handling or customer service.
• Ability to communicate effectively and clearly (both written and verbally).
• Basic mathematical skills: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Excellent customer service skills with the ability to sell products and services.
• Ability to accurately handle large sums of cash.
• Goal-oriented with the ability to achieve individual and team goals.
• Flexibility to adapt in an ever-changing environment.
• Proficiency in Microsoft Office programs and ability to quickly learn other bank-related software.

Physical Demands

• Regularly lift and/or move up to 10 pounds.
• Frequently lift and/or move up to 25 pounds.
• Occasionally lift and/or move up to 25 pounds.

Pay

$16.00 per hour. The estimated hiring range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, and qualifications.

Benefits

• Health, dental, vision, and life insurance for full-time employees and eligible dependents.
• Retirement plans.
• Premium contributions based on plan selections for active employees.

View full benefits details.