Full-Time Teller

This is an in-office position located in Pleasant Plains, Illinois.

About the role

As a Teller, you’ll be the friendly face that our customers look forward to seeing. You’ll handle financial transactions with precision, provide top-notch service, and assist customers in achieving their financial goals. Your day will include processing deposits, withdrawals, and promoting our range of banking products and services.

Responsibilities

• Greet all bank customers as they enter the branch in a courteous and professional manner.
• Operate a teller window to process transactions within established guidelines, including individual and commercial deposits, savings and checking transactions, cash advances, loan payments, and credit card payments.
• Enter customers' transactions into the computer to record them and issue computer-generated receipts.
• Assist customers with questions regarding their accounts; place holds on accounts as appropriate.
• Order daily supply of cash and count incoming cash; balance currency, coins, and checks in the cash drawer.
• Participate in maintaining good customer relations by providing courteous, efficient service and developing new business by acquainting non-customers with bank services.
• Identify and respond to cross-sale opportunities by referring customers to the appropriate bank personnel.
• Record customer interactions in the bank's CRM platform.

Requirements

• Customer-centric attitude with a positive demeanor.
• Detail-oriented with precision in handling transactions; cash handling experience preferred.
• Strong communication skills for explaining banking products and resolving concerns.
• Tech-savviness to embrace digital platforms and guide customers through customer-facing technology.
• Team player who thrives in a collaborative environment.
• High school diploma or equivalent required.
• Six months to one year of related experience and/or training in cash handling or customer service.

Skills

• Ability to communicate effectively and clearly (both written and verbally).
• Proficiency in basic mathematical calculations: addition, subtraction, multiplication, division, and computing rates, ratios, and percentages.
• Good judgment in making routine and complex decisions.
• Excellent customer service skills with the ability to sell products and services.
• Ability to accurately handle large sums of cash.
• Goal-oriented with the ability to work both individually and as a team player.
• Flexibility to adapt in an ever-changing environment.
• Proficiency in all Microsoft Office programs and ability to quickly learn other bank-related programs.

Benefits

INB provides health, dental, vision, and life insurance benefits to all full-time employees. Coverage is also extended to eligible dependents. Active employees make premium contributions based on plan selections.

For more details, view the employee benefits flier.

Pay

$16.00 per hour.

Physical Demands

The employee is required to regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.